National Operations Manager - Medical Service

Your role

Build & Lead India Service Operations (Foundation Phase)
•    Support and build the end-to-end service model for India working along with the BLM MGS India including Service planning, field operation and dispatch, field execution, warranty, spares, admin, billing and KPIs
•    Provide hands-on technical support  while designing processes and transitioning to a scaled team structure
•    Define and track core KPI’s: Response time, first-time fix rate, preventive maintenance completion, contract rate, parts forecasting and fill rate, warranty cycle time, utilization, efficiencies, NPS, revenue and margin.
•    Leverage adoption of digital tools especially MyMedgas to enhance customer engagement, remote support, case visibility and contract management
•    Ensure safe, compliant operations aligned to Medical Service and SHEQ expectations; lead toolbox talks and field safety routines.
•    Lead toolbox meetings
Technical, Service and Operations Support 
•    Act as the escalation point.
•    Support installation and start‑up technical aspects, guide distributor engineers and direct service technicians. You are an expert in troubleshooting and fault rectification.
•    Establish a closed‑loop technical information flow (field → factory/CTS/QMS and back) to accelerate resolution and improve product quality.
•    Plan and control daily workloads of service technicians; coordinate with CTS and Factory Technical Support.
•    Institute and monitor a high-quality process for delivering and retrieving technical information flow from/to the field
Medical Service Process, Systems & Data Integrity
•    Develop localized QMS‑aligned processes to uplift customer experience and product quality.
•    Create and maintain installed base records; ensure spares availability in SAP based on install base and business targets.
•    Maintain accurate service data (installations, cross‑border sales, work orders) in MyMedGas and related platforms.
•    Create and maintain Medical service material master for India in SAP; ensure system hygiene across SAP, MyMedGas, MyQuest, CAQ, Business Portal.
Service Administration & Commercial Hygiene
•    Secure purchase orders and verify customer Ts & Cs; manage service orders and invoicing in SAP and related systems.
•    Track paperwork; expedite parts and vendor POs; raise expedite tickets for critical orders.
•    Own service planning initially (scheduling jobs based on parts movement/status), then transition to a dedicated Service Planner (direct report) as volumes grow.
•    Ensure customer contact records and work order progress are accurate and current in MyMedGas.
Year‑1 Strategic Targets (India)
•    Onboard Top 10 key customers across India to MyMedGas and drive active usage.
•    Proactively engage with customers through inside sales to onboard them for spare parts purchases and drive upselling of service plans.
•    Establish the Medical pillar strategy for recurring revenue generation along with the BLM MGS India.
•    Convert targeted customers to service contracts
•    Implement a spares stocking strategy  aligned to the installed base.

To succeed, you will need

Educational requirements 
•    Degree/Diploma in Mechanical/Electrical/Electronic/Instrumentation Engineering.
•    Fluency in English (written and spoken); additional Indian languages are a plus.
•    MGPS‑AP/CP, ASSE (or commitment to complete within 12 months of employment).
Personality requirements 
•    Customer‑obsessed; honors commitments; builds trust and long‑term relationships.
•    Embraces change, drives results, and finds better ways through innovation and continuous improvement.
•    Takes end‑to‑end ownership and demonstrates strong accountability.
•    Inclusive leadership: builds diverse teams, fosters a safe work culture, empowers decision‑making.
•    Passion for sustainability and the Atlas Copco values and BeaconMedaes “Life is in the Details.”

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Inida. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.