IT Support Specialist

IT Support Specialist

Mission

The IT Support Specialist provides a high-quality IT Service to stay competitive in an increasingly interconnected world. Atlas Copco´s digital journey continues, to enable us to run business at full speed. This position reports to the IT Manager in India.

Job description

 The main responsibilities are:

• Provide full onsite/desk side and remote support to end users .Image, deploy, upgrade and refresh PCs and manage IT Assets using Service now
• Capture all demands coming up from various business units and take it up internally.
• Should follow up with all the stakeholders for completing the assigned tasks.
• Participate in small to medium size IT Infrastructure projects, Local and Global IT Rollouts.
• Advise customers and users on their IT needs and best practices.
• Continuous focus on customer satisfaction, compliance and standards.
• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management.
• Team up with your peers at other locations in case of cross functional support is required.
• Need to have experience about the basic configuration of various PLM tools like Enovia, Autodesk   Inventor, AutoCAD, Vault & Windchill PLM systems.
• Knowledge of Servers configuration, backup, Data Center infra, Networking.
• Provide basic to intermediate support for network infrastructure including LAN/WAN connectivity, DNS, DHCP, and switching concepts (VLAN awareness)
• Monitor and support network connectivity using SD-WAN technologies (such as VeloCloud or similar platforms)
• Coordinate with ISP vendors, OEMs (Dell, HP, etc.), and internal network teams for troubleshooting and resolution of network and hardware-related issues.
• Provide IT support in a factory/plant environment, ensuring high availability of systems supporting shop-floor and production operations.
• Work closely with OT teams and coordination related to industrial/OT network connectivity.
• Provide hands-on support for audio-video, meeting room setups and conferencing tools.
• Support Microsoft 365 services and handling user issues, access requests and troubleshooting

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Skills & Experience Requirement

• Extended experience of successfully delivering IT services support
• Proven track record of cultural awareness while collaborating with peers in the other regions.
• Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
• Any network related certification or knowledge (CCNA) is a benefit
• Excellent in collaboration with colleagues and all internal and external stakeholders

Educational requirements

• University degree or equivalent
• Certification within ITIL (Foundation) is a benefit
• Certification within CCNA is a benefit
• Fluency in  English, spoken and written is a must

Personality requirements

• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A team player and natural diplomat who interacts and unites team members, customers, all stakeholders
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives
• A person who complies with our DNA => Commitment – Interaction – Innovation

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Drive your Career, Explore Opportunities, Realize your Passion . . .

We at Atlas Copco believe that there is always a better way.  This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive benefits programs.

Start your journey today!

Job location

Talegaon,Pune