PTS Team Leader_Service

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Job Title: Team Leader_Service 

Business Area: PT

Division: PTS

Reporting to: General Manager

Location: Pangyo

Purpose of this Job

• Leading and Supporting power technical service (PTS) team and dealers, provide efficiency service to customers, lead for customer satisfaction
• Leading and Supporting PTS team and dealers, implementation of aftermarket business actions and activities, lead to sustainable profitable growth on service business

Duties&Resposibility

1. Lead team

• Coaching and Leading PTS Team members for clear understanding of the tasks, responsibilities and competencies required, define team member development plan, follow up and regularly performance reviews   
• Leading daily PTS Team communication and regularly meetings, build effective and transparency work environment in PTS team
• Leading PTS teams to effective and transparency communication with Sales Team, logistic and other internal teams, as well as divisions & Distributors
• Drive dealers to have effective service and service sales organization 

2. Service operations & technical support

• Supporting and leading PTS Technical supports, to improve dealer and customer service by evaluating and improving processes, monitoring & analyzing results and implement changes 
• Transfer divisional and local ACK policy & procedures to dealers and implement daily service operational and technical support activities planning and follow up, including dealers service and direct service. 
• Leading for handling quality related customer complaints, implement NPS (customer satisfication survey).

3. Aftermarket sales & marketing 

• Response for aftermarket sales target.
• Drive dealers for implement of aftermarket business plan, including extend warranty, campaigns, etc. 
• Set aftermarket to dealers, follow up and regularly performance review, take actions for improvement.  
• Pricing review and update
• Parts stock review and control with logistic
• Leading self and PTS team members service sales and marketing activities

4. Others

• Implement the relevant tasks assigned by management, ex. Customers complains handling, Projects, etc.

Qualifications

[Experience/Education]

• Min 5 years experiences in industrial service area, team leader experience needed
• University graduate preferably with electrical engineering or mechanical engineering major
• Good written and spoken English skills
• Good written and spoken Japanese skills (preferred)

[Knowledge/Skill]

• Problem Analysis & decision Making 
• Good Communication with People

[Teamwork]

• Collaborative, Meticulous, Responsible

* Submission of recommendation letter along with CV preferred

* Please submit only the minimum personal information required for the recruitment process.

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