Aftermarket Solution Engineer

Your role

As a Aftermarket Solution Engineer, your mission is to maximize the sales of parts and service solutions. and develop new customers, promote company products & solution and achieve sales revenue for designated territory. . You will report to Indirect channel Manager.

You will

• Perform SWOT analysis for the designated territory market, make assessments of competition, potential market volume, current market share, and customers’ feedback. 
• Aggressively exploit the territory to identify new target customers and new sales opportunities based on the provided customer assignment data.
• Proactively update the machine installation to explore new potential for service sales and update the Install Base Strategy file to understand and develop all existing customers.
• Plan and organize sales activities, solution presentations, etc. to identify customer needs and transform opportunities into orders.
• Report sales activities timely and accurately in C4C. Cooperate with customers, collect customer needs, analyze the application, and provide solutions to satisfy customers with value.
• Maintain the highest possible customer relationship through a one‑to‑one concept strategy.
• Build, maintain, broaden, and strengthen a good relationship with customers, distributors, and the internal team.
• Utilize all Sales Tools provided by the company to promote and market CTS products to achieve maximum potential growth for all customers.
• Cooperate with the marketing team in market activities and market analysis.
• Cooperate with the service operations team to achieve customer satisfaction.
• Conduct job audits on work done at customers’ installations, particularly after overhaul activity.
• Provide technical expertise, including advisory capacity to customers based on service selling.
• Prepare Service and Parts Quotations and manage subsequent activities through to full sales transactions via the C4C/CPQ platform.
• Compile and submit monthly reports on sales, lost orders, and competition to the Sales Manager via the C4C platform.
• Continuously improve job‑required competence, personality, and behavior.
• Share responsibility with the Credit Department to collect and improve the performance of receivables and overdue accounts.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 3 years of experience in Industrial Environment

Knowledge:

• Computer literate.  
• Service sales handling  
• Customer Relationship / Retention skill  
• Sales Presentation Skill  
• Product knowledge
• Proven track record of profitable sales results  

Educational Requirements :

• Degree / Certificate in technical / Marketing discipline

Personality Requirements :

• Strong customer focused and deeply determined
• Result oriented with a clear focus on the given targets
• Analytical person with innovative problem-solving ability
• Excellent interpersonal skills
• Must be able to work independently and as a team player 

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

 On-Site
This role requires you to work on-site at our office in Penang, Malaysia (MY). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Jean Yin Chia