Field Service Engineer - Vacuum Technique
This Field Service Engineer provides the highest levels of field service and technical support which will directly drive the development and grow sales and service business for all VTS brands including Atlas Copco, Edwards and Leybold vacuum. Areas of support typically cover installation, commissioning, maintenance & troubleshooting of all VTS products as well as technical support across all three brands of products, with key areas of focus being Safety, Quality and Customer satisfaction.
Job Description:
- Complete installation and commissioning of vacuum pumps and vacuum systems for all VT brands including Atlas Copco, Edwards and Leybold vacuum with designated region of responsibility
- Provide service support, both in-house and field-based service, for all VT products including Atlas Copco, Edwards and Leybold vacuum
- Delivery of technical support to internal and external stakeholders, including failure analysis, good vacuum practice, safety etc.
- Assist in developing the region with the aim of increasing service revenue and performance, whilst providing a high level of customer satisfaction
- Promote Preventative Maintenance (PM) and Contract Maintenance (CM) contracts
- Ensuring that all field service activities are conducted within the boundaries of VTS health and safety policies. Risk control elements covering all relevant aspects of the field service role must be always adhered to
- Able to provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
- Able to use SAP to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
- Arrange de-contamination of pumps and equipment using local contractors if and where required
- Provide on-site and in-house product training for all stakeholders
In return, we offer you
Benefits upon hire:
- Life insurance
- HMO
- Travel insurance for overseas training
- Coffee allowance
- Shuttle service
- Birthday Token
- Training and opportunities to travel abroad
Benefits upon regularization:
- Monthly rice allowance
- Vacation and sick leave credits
- Additional leave depending on years of service
- Health care program
- Retirement plan
- Uniform allowance
- Wedding gift
- Christmas groceries (GC)
Others:
- Merit increase
- Variable compensation
- Free medical exam
- A friendly, family-like environment
- Plenty of opportunity to grow and develop
- A culture known for respectful interaction, ethical behavior and integrity.
- Access to global Job opportunities, as part of Atlas Copco Group
Benefits upon hire:
- Group Corporate Travel Insurance
- Group Life Insurance
- Meal Allowance
- Mobile Plan
- Online Training Programs
- Personal Accident Insurance
- Company Car
- 13th month pay
- Birthday GC
- Coffee Allowance
- Company Events
- HMO
- Opportunities for International Training Programs
- Regular Holiday Payment
- Wellness Program
- Christmas GC
Benefits upon regularization:
- Christmas GC
- Christmas Door Prize
- Annual Salary Review
- Medicine Allowance
- Medicine Subsidy (70/30)
- Rice Allowance
- Company Salary Loan
- Uniform Allowance
- Wedding Gift
- Service Award
- Retirement Plan
- Bereavement Benefit
- Bereavement Leave
- Sick Leave
- Prolong Sick Leave
- Vacation Leave
- Additional Anniversary Leave
- Variable Compensation
Other benefits
- Free pre-employment medical exam
Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
Each and every one of us should feel respected and be treated fairly and equitably. We embrace differences and strive to have a workforce that reflects the societies in which we operate, with a good balance of women and men in leading roles. We are committed to promoting equal opportunity in our hiring and promotion processes.