Service Planner (Technical Focus), Local-SPTL

Your role

Bring your curiosity to work as our next Service Planner (Technical Focus), Local-SPTL. You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in one clear sentence]. You will contribute directly to how we create high‑quality products and solutions for our customers.

As a Service Planner, you will be the first point of contact for our Field Service Engineers and a key partner for our customers. Your mission is to ensure excellent service delivery by proactively planning service jobs, coordinating resources, and maintaining smooth operational flow.

You will

• Manage, allocate and release open service orders to Field Service Engineers.
• Coordinate and confirm service visits with customers, ensuring timely and accurate communication.
• Monitor job progress, maintain precise customer and equipment records, and ensure data accuracy.
• Support the team by addressing operational issues and collaborating with Operations Managers, other Planners, Team Leaders and technicians.
• Manage spare parts needs, inventory checks, and safety authorizations as part of the service order flow.
• Ensure high service levels for customers by prioritizing tasks, scheduling efficiently, and contributing to high first‑time‑fix performance.

To succeed you will need:

Even if you don’t meet every requirement but feel ready for the challenge, we encourage you to apply — we value mindset and growth potential.
You will thrive in this role if you:

• Organize like a pro and can juggle multiple service orders and resources at once.
• Have strong scheduling and communication skills — you coordinate updates with customers and the team via phone and email.
• Can quickly resolve operational issues and adapt to changing priorities.
• Are detail‑oriented and maintain accurate documentation, order records and planning data.
• Work collaboratively with other departments.
• Communicate fluently in Czech; English (intermediate)
• Are skilled in MS Office and comfortable with administrative processes.
• Have customer‑centric thinking and strong interpersonal skills. 

In return we offer:

• • A meaningful role in a growing service organization with a direct impact on customer satisfaction.
  • Training, onboarding and continuous learning opportunities to grow your technical and planning capabilities
  • Supportive team environment and strong cooperation with technicians, planners, and managers.
  • Stability of an international company with strong local presence in CZ & SK.
  • Opportunities for development and career progression within Atlas Copco Group

Your location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in Prague, Czech Republic (CZ).

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Jana Laboha, jana.laboha@atlascopco.com