Service Planner

Your role

As a Service Planner, you will be the first point of contact for our Field Service Engineers and a key partner for our customers. Your mission is to ensure excellent service delivery by proactively planning service jobs, coordinating resources, and maintaining smooth operational flow.

You will

• Manage, allocate and release open service orders to Field Service Engineers.
• Coordinate and confirm service visits with customers, ensuring timely and accurate communication.
• Monitor job progress, maintain precise customer and equipment records, and ensure data accuracy.
• Support the team by addressing operational issues and collaborating with Operations Managers, other Planners, Team Leaders and technicians.
• Manage spare parts needs, inventory checks, and safety authorizations as part of the service order flow.
• Ensure high service levels for customers by prioritizing tasks, scheduling efficiently, and contributing to high first‑time‑fix performance.

To succeed, you will need

Even if you don’t meet every requirement but feel ready for the challenge, we encourage you to apply — we value mindset and growth potential.
You will thrive in this role if you:

• Organize like a pro and can juggle multiple service orders and resources at once.
• Have strong scheduling and communication skills — you coordinate updates with customers and the team via phone and email.
• Can quickly resolve operational issues and adapt to changing priorities.
• Are detail‑oriented and maintain accurate documentation, order records and planning data.
• Work collaboratively with other departments.
• Communicate fluently in Czech; English (intermediate)
• Are skilled in MS Office and comfortable with administrative processes.
• Have customer‑centric thinking and strong interpersonal skills. 

In return, we offer

• A meaningful role in a growing service organization with a direct impact on customer satisfaction.
• Training, onboarding and continuous learning opportunities to grow your technical and planning capabilities
• Supportive team environment and strong cooperation with technicians, planners, and managers.
• Stability of an international company with strong local presence in CZ & SK.
• Opportunities for development and career progression within Atlas Copco Group

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely (max 2 days per week) and being on-site at our offices Průmyslová 10, Prague 10