Technical Support Team Leader

Your role

As Technical Support Team Leader, reporting to Operations manager CZ, you will lead a small team of technical specialists and become the key technical support for Atlas Copco Compressor Technique in the Czech Republic. You will drive technical excellence across the organization by developing technical competencies, supporting complex customer cases, enabling knowledge transfer and partnering with Service Team Leaders, sales teams and Product Companies. This role combines people leadership, advanced technical expertise, training, innovation and cross-functional collaboration, directly contributing to customer satisfaction, business growth and long-term organizational capability.

Your day-to-day

• Partner closely with Service Team Leaders, who drive strategy execution and operational KPI achievement, by providing technical expertise, competence development and support in solving complex technical challenges.
• Support and develop the Technical Support Team, and promote a culture of learning and technical excellence.
• Develop and implement the technical competence strategy for CZ & SK, building future-ready service teams, reducing technical escalations and enabling greater field autonomy
• Support complex technical troubleshooting, diagnostics and critical customer cases. 
• Deliver technical training for service engineers, sales teams, distributors and customers based on Team Leaders requirements
• Drive technical competence development and succession planning across CZ, aligning with SK
• Support sales teams and distributors with technical consulting, product selection and application expertise.
• Collaborate with Product Companies on escalations, new technologies and product improvements.
• Identify opportunities for product, process and capability improvements that enhance customer satisfaction, operational performance and business growth

Your skills and experience

• 5+ years of experience in industrial service, technical support or engineering.
• Technical background in industrial service, engineering or maintenance, combined with a strong ability to learn new technologies and support technical teams.
• Experience with troubleshooting, diagnostics and root cause analysis.
• Previous leadership or technical team coordination experience.
• Experience delivering technical training and developing technical competencies.
• Strong communication, presentation and stakeholder management skills.
• Hands-on attitude combined with a strong sense of accountability and initiative.
• Proactive, solution-oriented mindset with a strong drive to make things happen.
• Technical education and solid digital skills.
• Fluent Czech or Slovak and English, with willingness to travel within CZ & occasionaly SK.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

Your location

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Jana Laboha, jana.laboha@atlascopco.com