Web Platform Support Specialist

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

• Assist and guide internal clients (editors, reviewers) with Web Content Management System (Adobe Experience Manager) to create, edit, manage and publish digital content across all company websites.
• Ensure excellent customer service by handling all requests and issues with respect to customer needs, with the right quality and in timely manner.
• Safeguard daily operations in process-related applications (e.g. Translation Management System, ServiceNow, Jira, Google Analytics, Hotjar, Confluence, Cloudflare, UniFlip, Google Tag Manager, etc.)
• Perform bug-testing as well as test new functionalities before their release to production environment.
• Anticipate and prevent issues, take measures to avoid repeating errors.

• Create, maintain and advocate processes and systems related documentation in respective knowledge basis, assure methodologies are followed.

• Drive / participate in ad-hoc projects, launches of new websites and improvement initiatives.
• Provide trainings where necessary, support knowledge sharing webinars.
• Report status of work in progress, escalate risks to the Team Lead.

 
To succeed, you will need  

Experience requirements, education & knowledge:

• Excellent command of written and spoken English.
• University degree.
• Experience in digital area, customer service or helpdesk.
• Computer literacy, familiarity of Microsoft Office apps.
• Experience with WYSIWYG editors is a plus as well as if you are familiar with HTML, CSS, XML, JSON etc..
• ITIL certification is a plus.                                       

Personality requirements:                                 

• Strongly customer oriented, service and business minded.
• Tech-savvy - eagerness to learn new things and technologies, curious mindset.
• Ability to adapt to changing priorities, well-organised and systematic “centipede”.
• Pro-active & result driven approach.
• Ability to present for various audiences.
• Process oriented, initiative, self-challenging, independently working team player.
• Very attentive to details.
• Ability to follow processes and write comprehensible documentation.

In return, we offer you

• Inspiring and friendly colleagues in international environment, willing to share their knowledge.
• New things to learn every day and grow with and within the company.
• Have the flexibility and freedom to keep a healthy work live balance. 
• A culture known for respectful interaction, ethical behavior, and integrity. 
• Potential to see your ideas realized and to make an impact. 
• Access to global job opportunities, as part of the Atlas Copco Group.

​

City

Prague

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.