Business Process Manager

Your role

As Business Process Manager (BPM), you will own and continuously improve the Parts Life Cycle Management processes across PTS. In this role, you will play a key part in the PTS 3.0 transformation by supporting the implementation of an AI-Enabled Central Parts Hub, enabling standardized, efficient and scalable parts processes across the globe.

You will be responsible for the end-to-end Parts Life Cycle Management process, covering the entire lifecycle from product launch and serial production through to controlled phase-out.

A key focus of the role will be ensuring the consistent and high-quality delivery of core PTS processes, including the Spare Parts Proposal process, MyQuest, Service Configurator, and Recommended Spare Parts List. By defining, tracking and reporting process KPIs, you will translate performance data into clear insights and recommendations for management.

Working closely with stakeholders across the organization, you will drive global standardization, automation and continuous improvement initiatives to further optimize parts processes. You will coordinate with Technical Support, Engineering and other key stakeholders to ensure PTS deliverables are achieved end-to-end and aligned with business objectives. In addition, you will ensure knowledge continuity through structured documentation and effective knowledge sharing on a global scale.

As a people manager, you will lead, develop and coach the Parts Specialists and Parts Coordinators, creating an environment focused on capability growth, consistent delivery and continuous improvement. Through clear ownership, accountability and governance, you will help establish a scalable operating model that supports the future growth of PTS.

Success in this role means delivering standardized and reliable parts processes across Customer Centers worldwide, while continuously improving efficiency, output quality and cycle times through automation and standardization. By providing clear process ownership and ensuring well-defined responsibilities, you will contribute directly to building a sustainable and scalable foundation for the continued growth of PTS globally.

You will report to the PTS VP Marketing. 

To succeed, you will need

At Atlas Copco Group, our slogan for various positions is "hire for attitude & train for skill". We train you for these positions through on-the-job-training. Do you only partly meet the profile as outlined below? No problem! We still encourage you to apply and take this opportunity. Who knows, on-the-job-training may be available for you for this position.  

•    Experience in business process management, operations, or continuous improvement.
•    Proven people leadership capability, including coaching and team development.
•    Strong stakeholder management and cross‑functional collaboration skills in a global environment.
•    Analytical mindset with the ability to translate data into actionable insights.
•    Comfort working with digital and AI‑enabled tools.
•    Strong communication skills.
•    Fluency in English, and open to travel based on business needs.

In return, we offer

At Atlas Copco Group you will join an international and diverse environment with specialists from different disciplines. Our culture is rooted in Swedish values, which includes a family feeling, respect and diversity. We invest in our employees' development and well-being, and we provide a flexible work-life balance. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

You will have a comprehensive onboarding program, including guidance by a personal godmother/godfather. You will also have access to global job opportunities, as part of the Atlas Copco Group. We offer an interesting compensation and benefits package, including health insurance, paid leave and retirement benefits.

Job location

This role is based on-site at our Product Company Chakan in Pune, India (IN).