Central Service Planner- CTS

Your role

Operational Support:
-    Ensure immediate closure of contracts upon expiration.
-    Verify equipment master data and customer master data at the time of contract booking.
-    Conduct monthly reviews and follow up with zones to ensure timely execution and closure of contract jobs.
-    Attend audits and submit all documents related to service contracts.
-    Generate S2M orders and ensure their timely closure by coordinating with Zonal Service Planners.
-    Create new customer CSI and maintain master data by coordinating with the MDM Hub CSI team and collecting all required documents directly from Zone or through dealers.
IN ORDER TO ensure providing on-time services. 

Sales Support:
-    Ensure timely booking of service contracts in SAP by reviewing quotations and collecting relevant information from Sales Engineers, in coordination with Zonal Service Planners.
-    Raise contract invoices as per the agreed billing frequency.
-    Create credit notes and debit notes.
-    Monitor accrued and deferred revenue and take appropriate actions to maintain control.
-    Create proforma invoices and follow up with the sales team for payments.
-    Create and transfer equipment in SAP by collecting and providing the required data.
-    Coordinate with Product Managers, ISC, and GECIA for the creation of new parts in the system.
IN ORDER TO ensure timely service support towards customers. 

Operations Support
-    Improve customer responsiveness through effective coordination and communication with zones regarding system updates and changes.
-    Understand and resolve system-related issues raised by zones, including SAP, COPS, ePad, and other applications.
-    Create SNOW/MyQuest tickets for system issues and escalate them appropriately to ensure timely resolution.
-    Understand and resolve issues related to ACDC, including invoicing, delivery challans, and RMAs.
-    Coordinate with Global Process Engineer (GPE) to address process-related challenges and resolve issues.
-    Bridge the gap between ACDC and the zones to ensure timely parts availability and invoicing.
-    Develop and communicate the process for field return materials through the RMA system.
IN ORDER TO to ensure effective maintenance of service operations KPIs.

Support for Data Cleansing and WINGS Implementation in INK
-    Achieve 100% master data cleansing as per the guidance of the Stellar Project Team.
-    Support the design, testing, and implementation of service processes for the WINGS application in INK.
IN ORDER TO ensure the smooth implementation of the WINGS application in INK.

Process Development and Training
-    Review and update all process documentation time to time maintain all documented records
-    Create and deactivate FSE profiles during employee movements and maintain accurate records.
-    Provide system access to newly appointed members of the CTS Service Operations team.
IN ORDER TO improve operational efficiency.

 Compliance with Corporate Guidelines:
-    Follow in letter and spirit the Atlas Copco Vision, Mission and core values 
-    Comply with the Atlas Copco Business Code of Conduct 
-    Comply with the policies and procedures communicated from time to time 
-    Comply with the Safety, Health and Environment (SEH) norms defined by the organization 
-    Perform any other tasks given by Manager from time to time 
IN ORDER TO enrich the Corporate Culture

To succeed, you will need

xperience Requirements

Minimum 3 yrs. relevant experience in Atlas Copco preferably in Service Planner role

Knowledge / Educational requirements

Any graduate. Diploma or Degree Engineer.

Good understanding of Service operations and importance of customer satisfaction

Sufficient knowledge of SAP and ACT

Personality requirements

Excellent communication and Interpersonal skills.

Committed team player.

High levels of energy and drive.

Accountability & Customer Focus

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Hybrid
This role offers a hybrid working arrangement in Pune, India.