Change Manager

Your role

Key Responsibilities

Change Governance & Process Management

• Take full ownership of the IT Change Management process encompassing Standard, Normal, and Emergency changes, ensuring timely and effective execution across the organization.
• Guarantee compliance with ITIL/ITSM best practices and internal governance frameworks while continuously reviewing and enhancing policies, workflows, templates, and approval mechanisms for optimal efficiency and control.
• Lead and facilitate Change Advisory Board (CAB) meetings by preparing agendas, coordinating stakeholders, documenting decisions, and ensuring clear communication of actions resulting from these meetings.
• Monitor adherence to change windows, approval deadlines, and comprehensive documentation standards to minimize risk and disruption to business operations.

Risk & Impact Assessment

• Perform thorough evaluations of change requests to assess quality, completeness, potential risks, and business impact.
• Collaborate closely with technical and business teams to identify dependencies, mitigate potential service interruptions, and prioritize changes based on strategic criticality.

Stakeholder Coordination

• Serve as a pivotal liaison between regional Change Managers and various internal teams to ensure consistent execution of change processes worldwide.
• Effectively communicate planned changes to affected business units, fostering transparency and minimizing operational surprises.
• Bridge the gap between technical experts and non-technical stakeholders by translating complex technical information into clear, actionable insights.

Planning & Implementation Support

• Ensure comprehensive preparation for changes including rigorous testing, validation, and well-defined rollback or mitigation plans before approval is granted.
• Confirm alignment of changes with maintenance schedules and service availability requirements to uphold system reliability.
• Provide on-demand support and coordination during critical, high-risk change implementations to ensure smooth execution and rapid issue resolution.

Monitoring, Reporting & Continuous Improvement

• Track key performance indicators such as change success rates, emergency change frequency, and incidents related to changes, generating actionable insights.
• Conduct post-implementation reviews (PIRs) to glean lessons learned, driving continual enhancement of the change management lifecycle.
• Identify trends and opportunities to bolster system stability, reduce operational disruptions, and refine change management procedures rigorously.
• Prepare detailed reports and present insightful updates to management and leadership, enabling informed decision-making and strategic planning.

To succeed, you will need

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or closely related fields.
• 6 to 10 years of progressive experience in IT change management, IT service management, or IT operations.
• Strong analytical aptitude for evaluating technical risks and change impacts.
• Exceptional communication, negotiation, and stakeholder engagement skills.
• Demonstrated ability to manage cross-functional teams and navigate competing priorities effectively.
• Experience within Global Capability Centers, shared service environments, or global IT support models is highly advantageous.
• Preferred experience includes hands-on expertise with ITSM tools such as ServiceNow, Remedy, Cherwell, or Jira Service Management.
• Familiarity with cloud platforms (Azure, AWS), networking, infrastructure, and enterprise applications is desirable.
• Capacity to excel in complex IT environments with strong conflict-resolution and problem-solving capabilities.
• A customer-focused approach committed to delivering quality and service excellence consistently.

In return, we offer

• Detail‑oriented and highly organized.
• Calm under pressure, especially during major incidents or emergency change situations.
• Collaborative, with strong relationship‑building skills.
• Proactive, process‑improvement mindset.

Job location

This position offers a hybrid working arrangement, allowing you the flexibility to work both remotely and on-site at the Atlas Copco facilities located in Pune, India. This balanced approach supports work-life integration and promotes effective teamwork.

Contact information