Change Manager

Your role

Your Role as Change Manager

As a pivotal figure in our Global IT Hub, you will hold full accountability for the comprehensive IT Change Management lifecycle. This includes managing Standard, Normal, and Emergency changes with a dedicated focus on streamlining processes, ensuring adherence to ITIL/ITSM best practices, and upholding our internal governance standards. Your leadership will be essential in developing, maintaining, and continuously improving change management policies, workflows, and approval criteria, ensuring consistency and effectiveness across all organizational levels.

• Lead and facilitate the planning and execution of Change Advisory Board (CAB) meetings, including the development of agendas, logistical coordination, and the meticulous recording of resolutions to maintain transparency and accountability.
• Conduct in-depth risk and impact assessments of change requests, working collaboratively with technical teams to identify dependencies, assess service interruptions, and formulate mitigation plans to safeguard business continuity.
• Champion stakeholder engagement by building and nurturing strong partnerships with regional Change Managers and cross-functional teams, ensuring clear, timely communication that aligns change activities with organizational objectives.
• Advocate for rigorous testing, validation, and contingency planning as prerequisites for change authorization, guaranteeing changes occur within appropriate maintenance windows without compromising operational stability.
• Provide hands-on support during critical or high-risk change deployments, facilitating swift responses to any emerging issues and ensuring minimal disruption to business services.
• Monitor and analyze key performance indicators related to change management efficiency, including success rates and incident correlations, driving continuous improvement initiatives based on data-driven insights.
• Lead post-implementation reviews to capture lessons learned and disseminate knowledge across the organization, fostering a culture of learning and operational excellence.

Your role serves as the cornerstone for maintaining the stability, reliability, and scalability of IT services. Through strategic oversight and operational diligence, you will help fortify our IT infrastructure, promote best practices, and enable agile responses to evolving business and technological needs.

To succeed, you will need

To succeed in this role, you will need:

• A Bachelor’s or Master’s degree in Computer Science, IT, Business Administration, or a related field coupled with 6 to 10 years of progressive experience in change management or IT service operations.
• Demonstrated expertise in ITIL/ITSM frameworks and a proven track record in managing complex change processes within large, global organizations.
• Excellent analytical skills to assess technical risks and business impacts thoroughly.
• Strong interpersonal, communication, and negotiation abilities to effectively engage varied stakeholders from technical teams to senior leadership.
• The capability to prioritize effectively and coordinate multiple initiatives in a fast-paced, matrixed environment.
• Experience within global IT support or shared services environments, enhancing your ability to navigate multinational and multicultural contexts.

In return, we offer

• Become part of a vibrant organizational culture centered on trust, transparency, and mutual accountability, where your contributions directly influence our IT operations' success.
• Engage in continuous professional development through tailored learning programs, certifications, and knowledge-sharing forums designed to expand your expertise and career trajectory.
• Enjoy a comprehensive and competitive compensation package that rewards your skills and dedication, alongside a variety of benefits promoting a healthy work-life balance and financial security.
• Benefit from flexible hybrid work arrangements that balance remote working convenience with opportunities for in-person collaboration within our modern Pune-based Global IT Hub facility.
• Participate in wellness initiatives that prioritize your physical, mental, and emotional well-being, supported by a diverse and inclusive workplace embracing all individuals.
• Collaborate with seasoned IT professionals and leadership, enhancing your problem-solving and organizational abilities amidst evolving technological challenges.
• Work within a dynamic and supportive team environment that encourages innovation, proactive processes, and operational excellence to meet and exceed business needs.
• Contribute meaningfully to critical IT changes and incident management with the confidence and skills gained from extensive support and shared experiences.
• Build and nurture cross-functional relationships that foster collaboration, knowledge exchange, and a unified pursuit of organizational goals.

Job location

This role is located in Pune, India, within our state-of-the-art Atlas Copco Global IT Hub at Hinjewadi Phase 1. The position embraces a hybrid working model allowing for a blend of remote work flexibility and on-site collaboration to ensure productivity, engagement, and connection with the wider team and business operations.

Contact information