Customer Support Officer- AGA

Your role

1. Order Booking:- Receive the order from sales team and dealers. Incorporation of Article numbers in the system (SAP/C4C), follow up with stake holders to obtain article numbers. Record order on the ERP system; Communicate order acknowledgement to the customer / dealer.  Sending Proforma Invoice for Advance Payments to customers/dealers.
Extract updated pending order list (OOH) from the system and share with sales team periodically; Inform customers on the status of the order periodically -In order to timely communicate and update system entries on orders. 
2. Order Execution:- Prepare standard documentation for order execution and invoicing. Prepare and Sending ESN Document to concerned Service Person for Pre-commissioning visit. Coordinate with the logistics team for activities related to dispatch of the product; Coordinate with customer and credit control team for preparation and dispatch of tax related documents; Conduct first level payment follow up with customers through calls; Escalate payment delays to sales team members and NSM; To achieve timely execution of orders. Timely follow-up for invoicing to reduce inventory. Co-ordination with various Product Companies for status and readiness of material, Test Certificates and related documents through myquest portal.
3. Business Analysis & support: Support Zones, Marketing and Projects team on reports, analysis and other business support. Bank Guarantees preparation and coordination. Overall support the growth of AIF business.

4.Reporting:- Extract standard reports from the system such as weekly booking, target achievement, receivable reports, etc.; Share the reports with Zonal Manager as required ;In order to achieve accurate and timely reporting. 

5.NPS:- To ensure roll out of NPS & follow up through reminders with customers on customer NPS feedback; Receive customer concerns, acknowledge and share with relevant department for resolution and  follow up with direct customers & reports to Zonal Managers; In order to streamline NPS process and ensure feedback from customers.

To succeed, you will need

Experience requirements
Min 6 month to 2 Years of relevant experience in Industrial Goods.
 
Knowledge/Educational requirements
Graduate / Masters will be preferred
Personality requirements
•    Excellent interpersonal skills and a team player.
•    Excellent communication & co-ordination skills.
•    Ability to plan and organize effectively, as well as set priorities.
•    Advanced knowledge of Excel is a must.
•    MS Office (including presentations)
•    SAP knowledge will be added advantag

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office Pune, India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.