Internal Sales Engineer/ Sr. Internal Sales Engineer- CTS

Your role

-    To be responsible for the execution of regional strategy pertaining to CTS
-    Support to sales as well as operations
-    Follow-up with customers and dealers to acquire orders.
-    Follow-up and virtual meetings with key accounts to meet monthly targets and help them achieve targeted level of business with end customers, to achieve a business level in line with installed machine population base.
-    Carry out Tele sales, mailer campaigns, and generate leads for Aftermarket products, timely renewals of Existing Service plans.
-     Work on allocated leads, generate leads, analyse the installed base and customers, generate offers for: Sales of spare parts, Ad –hoc, fixed price, element business, standard service plans to customers and all potential customers.
-     Experience of territory handling and good collaboration among the team.
-     Fixed price quote creation through CPQ and update the C4C proactively.
-    Direct Sales order booking as allocated sales engineers.
-    Dealers order booking through shop online (AC Connect) with the help of CSO. 
-    S2M orders booking and execution with close monitoring. 
-    Good collaboration with the zonal planner and central planner 
-    Monitoring of dealer’s credit limit and overdue with a proper collection plan
-    Service plans renewal lead and conversion ratio 
-    MAM2 leads and actions within 24 hrs 

Customer Relationship

-    Collect customer feedback on service (direct, indirect, and dealers)
-    Analyse escalated customer-related problems and work with service to resolve them.
-    Analyse factors causing dissatisfaction among customers.
-    Review measures and take corrective action in coordination with Zonal Manager/ reporting manager.
-    Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction.
-    Maintain regular contact with all customers.
-    Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of customer satisfaction is maintained.
-    NPS follow-ups with the help of CSO and sales team

Receivables 

-    Receive data on collections and dealers/ customer statements of accounts.
-    Follow-up with customers on outstanding/ invoices on service products
-    Ensure follow-up with dealers for collections IN ORDER TO maintain cash flow in the company and minimize outstanding.
-    Ensure to follow the instructed payment terms and pre-approvals for all other commercial terms & conditions.
-    Ensure timely collection payments from customers to control receivables.

Air audits, optimization, AirNet, and all other focus products
-    Energy Audit - Track market opportunities,
-    Educate customers on audit benefits.
-    Study customer/sales-related queries on audit requirements,
-    Use of Air scan
-    Promotion of Air optimizing products IN ORDER TO reduce energy consumption and generate revenue.
-    AirNet & SS piping sell with the help of direct and indirect sources
-    More focus on 1:1 and contract ratio
-    Techno commercial acumen and understanding of Aftermarket business.

Compliance with Corporate Guidelines

-    Follow in letter and spirit the Atlas Copco Vision, Mission, and core values.
-    Talent framework competencies
-    Comply with the Atlas Copco Business Code of Conduct
-    Comply with the policies and procedures communicated from time to time.
-    Perform any other tasks given by supervisor from time to time IN ORDER TO enrich the Corporate Culture

To succeed, you will need

Knowledge and Educational requirements:
-    Be willing to develop yourself by learning new skills and increasing your knowledge of our products, systems and the company’s market and operation.
-    Ability to cope with large sums of information and to create, in partnership with a multi-layered organization, well-defined plans, which will be easily communicated and implemented.
-    Strong verbal and written communication skills in English, with the ability to deliver messages to stakeholders at any level inside and outside of the organization.
-    Must have a solid comprehensive of the compressor technique business, with proven sales and marketing experience in the compressor industry.
Experience Requirements:
-    Minimum 3 to 4 years' experience in CTS sales/operations or relevant experience in CTS products 
-    Degree /Diploma in Engineering 
Personality requirements:
-    Firm believer that there is always a better way of doing things.
-    Resourceful/ Enthusiastic/ Open-minded.
-    Result Oriented.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Pune, india. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.