Microsoft 365 Service Delivery Coordinator

Your role

Role Overview

The Microsoft 365 Service Delivery Coordinator will play an important role in overseeing the planning, execution, and delivery of projects, requests, and improvements relating to Microsoft 365. This position involves coordinating regular review meetings, monitoring key performance indicators (KPIs), managing incidents, and ensuring effective communication with stakeholders, all aimed at achieving continuous improvement and high-quality outcomes.

This position focuses on expertise in Microsoft 365, UCaaS (Teams), CCaaS (Teams), and Microsoft Dynamics 365.

Responsibilities

Project Planning: Support the onboarding process for new entities within the Microsoft 365 environment.

Team Coordination: Coordinate with internal and external delivery teams, ensuring effective communication, collaboration, and alignment with project goals and Agile principles.

Execution: Oversee project execution to ensure adherence to quality standards, performance metrics, and business requirements.

Scrum Master Duties: Perform Agile Scrum Master duties, facilitating daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies to ensure efficient project delivery.

Risk Management: Identify and mitigate project risks, proactively addressing potential issues.

Stakeholder Communication: Maintain clear and effective communication with stakeholders, providing regular updates on project progress and addressing any concerns.

Performance Monitoring: Continuously monitor project performance and implement necessary adjustments to enhance efficiency and user experience.

Documentation: Maintain comprehensive documentation of project plans, execution processes, and performance metrics.

Continuous Improvement: Stay informed about the latest project management methodologies and best practices, applying them to improve project delivery and team performance.

To succeed, you will need

Qualifications

• Extensive experience in project management.
• Strong communication and negotiation skills to effectively liaise between various stakeholders.
• Technical proficiency in handling numbers and data analysis.
• Certifications and experience in Microsoft 365 products
• 5 or more years experience

In return, we offer

• Drive your Career, Explore Opportunities, Realize your Passion . . . 

  We at Atlas Copco believe that there is always a better way.  This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. 

  That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive benefits programs. 

   

  Start your journey today! 

Job location

Option 2: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco in Pune, India. 

Contact information

 Talent Acquisition Team: Shreya Pore