National Service Operations Manager

National Service Operations Manager

As a National Oerations Manager, your mission is elaborated below. You will report to Business Line Manager.

• The incumbent will be responsible for the complete Technical & Service Operations of PTS (AC) Division for India & neighbouring countries (Nepal, Bhutan & Bangladesh)
• The incumbent should be able to marshal service resources effectively to cover and maintain good internal stakeholders’ relationship on long term basis.
• Position will be responsible for improve operational efficiency of direct and indirect team by implement & utilizing business tools like DMS, PowerConnect, PGA Simulator, WOL, MOL, FleetLink, C4C etc.
• The incumbent should also have a control on service cost with optimum utilization of the service resources and maintain Service Variance Zero as per divisional target.
• Position will be responsible for Handling warranties, Settlement of claims and ensure timely reimbursement from product company.
• The incumbent should coordinate and conduct trails, demonstration of New and existing products.
• Position will be responsible for improve value added jobs as per divisional requirements.
• Position will be responsible for technical competency development of direct and indirect
• Position will be responsible for optimum utilization of RePower centre by implementing new service process & SOP’s.
• The incumbent should close coordinate with PC and implement self-serviceability model for all new and existing products.
• The incumbent should ensure and achieve all key Service KPI’s as per divisional target.
• Develop a concept of taking and giving feedback and ensuring good interpersonal relationship within the team to develop the spirit of “ONE united Team”.
• The incumbent should bear positive attitude and capacity to think “Out of the Box” to make an efficient, agile, and service driven organisation.
• The position requires regular domestic travel & frequent interaction with multiple stake holders - customers, distributors, Internal Sales & Service team.

City: Pune

To succeed, you will need

Qualifications: Degree or Diploma in Mechanical/Electrical Engineering 

Knowledge:

• 8-10 Years’ experience in handling Aftermarket Sales & Service.
• Service Sales in construction/Mining industries.
• Good knowledge on Air compressors, Engines will be an added advantage.

Personality Requirements:

• Excellent communicator with an open-minded attitude
• Energetic, enthusiastic and has the experience of meeting stringent deadlines and demanding targets.
• Excellent eye for details and quality
• Structured with a strong organizational sense.

In return, we offer

• Culture of trust and accountability
• Potential to see your ideas realized and to make an impact
• Lifelong learning and career growt
• New challenges and new things to learn every day
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Pune, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team - Power Technique Customer Center