Power Technique Customer Centre - Product Specialist - Pune

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Job description:

• Work towards the Mission statement provided for Power Technique Service (PTS) Division
• The Individual should bear positive attitude to make an efficient, agile and service driven organization
• The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,  
• Provide quality after sales technical support to Regional Service teams & customers for all Power Technique products.
• Provide on-site technical support for complex technical issues, inspections, and critical breakdown cases.
• Actively support resolution of technical problems by coordinating between Product Companies (PC), ENGINE team (OEM’s) and field service teams, achieving timely completion of service issues within MTTR
• Provide technical support to Sales and Marketing teams for product positioning, trials, and customer engagements.
• Handle warranty claims for all Power Technique products.
• Perform TECO Confirmation of Field service engineer SJA jobs and follow up Fixed Price Repair (FC/OH) jobs ,
• Responsible for Service Variance & Recovery as per policy for all the applicable jobs booked by FSE
• Ensure warranty cost reimbursement from respective Product Companies and perform regular monitoring.
• Analyse failures, concerns, and trends, and share constructive product quality feedback with Product Companies, ensuring 100% QLINK registration.
• Provide feedback on prototypes sent for field trials and build strong working relationships with PC teams.
• Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
• Ensure all teams are continuously updated on Safety news, Service bulletins, Product development updates
• Promote safety awareness and compliance across all service activities.
• Conduct technical training programs for field service engineers, Dealer FSE, Operators & maintenance team
• Conduct in-house training for key customers, design & deliver tailor made training program
• Implement and manage competency grading systems for Service Engineers based on skill levels.
• Ensure continuous improvement in service competency and technical capability across the service network.
• Work closely with Parts Marketing and Logistics teams in inventory management and availability planning.
• Support regions in conducting Road shows, Service camps in assigned markets.
• Focus on all the service parameters & stay aligned to the target defined
• Enhance Repower Workshop output as per committed plans, capacity, and timelines
• Drive Best practices and Improvement initiatives ensuring process stabilization in Repower Workshop activities
• Identify and implement continuous improvement initiatives to improve productivity, quality, turnaround time (TAT)
• Implement and sustain CHICHO process as defined
• Monitor process adherence and close gaps through corrective actions
• Establish and monitor Old Core Inspection process, including Incoming inspection standards, Acceptance / rejection criteria, Documentation and traceability
• Improve process flow and sequence to reduce delays and rework
• Provide technical guidance to workshop teams during engine / main component repower activities
• Ensure quality compliance as per guidelines
• Support failure analysis and root cause analysis (RCA) for repower-related issues
• Support parts planning, critical component availability, and bottleneck resolution in coordination with Parts & Logistics

 
To succeed, you will need  

Knowledge:

• 5-8 Years’ experience in handling Aftermarket / Field service.
• Service handling in construction/Mining industries will be an added advantage.
• Good knowledge on Air compressors, Engines will be preferred.

Personality Requirements:

• Excellent communicator with an open-minded attitude
• Energetic, enthusiastic and has the experience of meeting process centric and operational efficiency.
• Excellent eye for details and quality
• Structured with a strong organizational sense.

In return, we offer you

• A friendly, family-like atmosphere
• Plenty of opportunities to grow and develop.
• A culture known for respectful interaction, ethical behaviour, and integrity.
• Potential to see your ideas realized and to make an impact.
• New challenges and new things to learn every day.
• Access to global job opportunities, as part of the Atlas Copco Group

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City
Pune

Last Day to Apply

6th May 2026

Diverse by nature and inclusive by choice
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