Senior Engineer/Assistant Manager - CTS PC

Senior Engineer/Assistant Manager – CTS PC

As a Senior Engineer/Assistant Manager – CTS PC, your mission is to To provide professional service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence. You will report to [add Hiring Manager title].

You will Responsible for -

• Customer Support & Service Coordination for CNG compressors

  1. • Deliver day-to-day service support to Customer Centres using CTS tools.
     • Ensure timely resolution of myQUEST tickets.
     • Conduct field visits for root cause analysis and technical support.

  Product Quality & Warranty Management

  2. • Collect and interpret product guarantee data from Customer Centres.
     • Communicate findings to relevant departments for continuous product improvement.
     • Manage PQM and TCM processes to reduce warranty costs and failure rates.
     • Handle warranty claims through WAnT Claim Review.

  Engineering Change & Product Development

  3. • Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB).
     • Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization.

  Technical Documentation & Information Flow

  4. • Ensure timely access to service and technical information for all products.
     • Regularly update Service and Maintenance Kits based on product design changes.
     • Modify Approved Spare Lists (ASLs) in line with design notifications.

  Failure Analysis & Reporting

  5. • Perform detailed failure report analysis to identify trends and root causes.
     • Collaborate with cross-functional teams to drive corrective actions.
       
       

To succeed, you will need

Experience requirements

• Minimum 5 years of field experience on customer technical support.
• Technical knowledge on CNG compressors and compressed air ancillaries is a necessity.
• Should have strong knowledge of Atlas Copco products.
• Should be conversant with Atlas Copco standards, design and drawing methodology.
• Should interact with customers and visit them whenever necessary
• Strong knowledge of MS-office tools

Knowledge

• Good communication skills in English language (verbal and written)
• Should have very good analytical and problem-solving skills.
• Able to work within a time frame in line with management requirement.
• Able to plan and organize effectively with the right sense of urgency.
• Have a Customer Centric mindset.

Educational requirements

• Degree/Diploma in Mechanical/Electrical

Personality requirements

A proactive and positive team player with strong interpersonal and communication skills, thriving in dynamic, complex, and multicultural business environments. Self-motivated, independent, and flexible, with an organized and methodical approach to work. Accurate and diligent, with awareness of the need for speed and precision in high-pressure situations. Capable of building effective relationships with cross functional teams. Results-driven, with a strong ambition and commitment to achieving goals and taking accountability for outcomes.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

 On-Site
This role requires you to work on-site at our office in Talegaon, Pune ,India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Poonam Choudhari