Technical Support, Group Applications

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Job Summary

Do you want to design and develop the Pricing solution and other web applications in Group Applications and be part of the digital transformation in its supported processes across the organization? Do you enjoy working in an agile environment, close to internal customers, where new initiatives and possibilities are constantly emerging and the products are delivered and continuously improved to accelerate productivity of thousands of users?  

Come and join our team, Group Applications, in Atlas Copco Group IT! 

• You are a senior technical support. Principal responsibility is to develop and maintain a list of web applicaitons in line with Atlas Copco’s business needs. The applicaitons are primarily in .Net and MEAN stack. They support various functional areas of Atlas Copco (Pricing, Intra-company Netting, Master Data, Onboarding/Offboarding).

• You are the technical adviser of our external service provider. Principal responsibility is to oversee technical design and development of the web applications supported by the external service provider, and ensure it’s in line with best practice of development and Atlas Copco architetual roadmap.

Roles & Responsibilities

Pricing solution, the primary application of support

• Provide technical support, including troubleshooting issues, resolving bugs, and implementing patches.
• Monitor application performance and availability, and take corrective actions as needed to ensure optimal operation.
• Translate business requirements into technical specifications, design a solution in accordance with the Atlas Copco architectural roadmap, and develop the required new functionality
• Maintain the environments in good condition, keep up-to-date certificates and OAuth2 secrets

Other .Net applications and MEAN stack applications

• Review and help develop technical design documents, including architecture diagrams, data flow diagrams, and system component specifications.
• Ensure the design adheres to best practices in software engineering, including scalability, maintainability, and security considerations.
• Conduct regular code reviews and provide feedback to the development team to ensure code quality and adherence to coding standards.
• Incorporate new technologies and methodologies into the development process as appropriate

Location

Pune, India

 
To succeed, you will need  

Experience Requirements

• 5+ years experiences in technical support of global business applications
• General development responsibilities in a large, complex, multi-location organization
• Proven Business Analysis capabilities
• Experience of Pricing application is a benefit, preferably Syncron Price
• Experience with IT best practice / ITIL; ITIL certification desired

Technical Skills

• Solid knowledge of TSQL is essential.
• Solid knowledge of C# is essential, especially windows services, rest services, and libraries
• Good knowledge of Azure Data Factory and other Azure Services is helpful.
• Good knowledge of MEAN stack (MongoDB, Express.js, Angular, and Node.js.) is a plus.
• Knowledge of integration patterns

Educational Requirements

• University degree or equivalent experience
• Certification within ITIL (Foundation) is a benefit

Key Behaviours and Competencies

• A person with a passion for the job
• End user centric and business minded
• Objective oriented, self-organized and self-driven
• Open to work outside of your time zone in case of need.
• Ability to think practically and creatively as part of a team – must enjoy problem-solving and be motivated by finding solutions to daily challenges!
• Business Optimization: process review and business analysis skills
• Be an excellent communicator, team player and business collaborator with the ability to translate technical topics to business outcomes into simple briefings for non-technical stakeholders.
• A methodical and structured achiever, who can plan, organize, prioritize, assess, adapt and deliver to promise.
• An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes digital transformation.
• Open-minded with a global mindset, curious to understand and learn new perspectives and technologies.
• A person who complies with our DNA => Commitment – Interaction – Innovation.
• Strong verbal and written English Language skills

In return, we offer you

In return we offer you

• A friendly, family like atmosphere.
• Have the flexibility and freedom to keep a healthy work live balance. 
• Plenty of opportunities to grow and develop your own career path. 
• A culture known for respectful interaction, ethical behavior, and integrity. 
• Potential to see your ideas realized and to make an impact. 
• New challenges and new things to learn every day. 
• Access to global job opportunities, as part of the Atlas Copco Group. 

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.