Service Delivery Head - Digital Technology

Your role

Team Leadership:Mentors and manages software engineers and engineering managers, conducting performance reviews and driving career development.
Strategic Planning:Collaborates with product, design, and quality assurance teams to define roadmaps, technical strategies, and project goals.
Technical Oversight:Ensures adherence to coding standards, software architecture principles, and high-quality deliverables.
Operational Excellence:Manages project timelines, resource allocation, and budgets (training, tools).
Process Improvement:Implements best practices, such as Agile, CI/CD, and DevOps, to enhance efficiency and reliability.
Stakeholder Communication:Reports progress, risks and outcomes to senior leadership. 

To succeed, you will need

Experience Requirements

Overall 15+ years of software development experience with 5+ Experience managing through managers
5+ Experience of complex software product development
Deep expertise in modern software practices like Agile/Scrum,CI/CD pipelines,cloud architectures(Azure)and distributed systems.
Strong Technical expertise in.NET/Python/Microservices
Experience of managing complex initiatives within budget/time.
Cross-functional leadership and conflict resolution.
Database expertise (MySQL,Oracle,MongoDB).
Empowerment and Delegation:Trusting team members with ownership of projects, allowing them to make decisions, and delegating effectively to boost productivity.
Mentoring and Career Development:Nurturing engineers' growth, setting clear career paths, and helping them transition into more senior roles.
Building a High-Performing Team:Forming and transforming teams by bringing in diverse perspectives, fostering collaboration, and nurturing a strong team culture.
Emotional Intelligence:Demonstrating empathy, self-awareness, and sensitivity to manage team stress levels, foster a psychologically safe environment, and resolve conflicts. 
Translating Technical to Business Value:Bridging the gap between engineering jargon and business goals for non-technical stakeholders.
Managing Up and Across: Effectively collaborating with product managers, executives, and other departments to align on priorities and represent the team’s interests.
Active Listening: Valuing team input,understanding concerns, and fostering open, transparent communication.
Giving and Receiving Feedback:Delivering constructive feedback to help team members improve and being open to feedback from the team to refine leadership style. 
Visionary Mindset:Defining a clear,inspiring and achievable vision for the team that aligns with broader company objectives.
Prioritization and Focus:Making tough decisions on which projects to pursue and which to deprioritize,using data-driven insights to manage resources effectively.
Risk Management:Proactively identifying potential technical or project-related risks and mitigating them before they escalate. 
Mediation Skills:Addressing disagreements between team members or with other departments swiftly and fairly, often using a "disagree and commit" approach.
Adaptability to Change:Pivoting strategies quickly in response to shifting business priorities, new technologies, or organizational changes.
Handling Tough Conversations:Managing performance issues, conducting layoffs, or letting employees go with professionalism and empathy. 
Integrity and Accountability:Taking responsibility for team failures and giving credit to the team for successes.
Passion for Technology:Maintaining a deep interest in software development to support and guide engineering teams, even if not coding daily.
Resilience: Bouncing back from project failures and maintaining a positive, motivated environment under pressure. 

In return, we offer

• An opportunity to work with a 150-year-old, leading global product company.  
• A culture where we care about each other and the world around us.  
• Best in class total reward program covering Insurances, Higher Education, flexible work timing.  
• This is a key role focused on handling teams of highly competent people, driving them collaboratively and effective project execution and timely deliveries. 
• This role gives you enough opportunities to build your professional network among technical fraternities within the group. 
• This role also expects you to build a very strong network of local ecosystems and bring the benefits for Atlas Copco 

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco Group in Pune/Baroda, India (IN).

Contact information

 Talent Acquisition Team: Divya Prafull Kapade