Field Service Engineer - Eastern
Your Role
- Provide support to customer production line as per request
- Desoutter software, tool network & communication debugging and troubleshooting
- Arrange service documents according as company and customer standard
- Provide customer quality assurance claim and follow up to ensure products been successfully working
- Repair breakdown tools inside customer place – mechanical skill required
- Carry out calibration, testing and certification of all Desoutter tool products, according to standard procedures
- Generate technical reports on service provided and upon customer request including create support ticket
- Collaborate with remote support team in case of modification required
- Raise red flags when there is business and technical risk
- Highly flexible attitude to working out of comfort zone and time
- Follow strictly on Safety, Healthy, Environment, Quality policy and report safety risks to prevent accident
- Other requirements assigned by manager/leader
To succeed, you will need
- Good engineering skills with service business experience
- Service mind with high degree of flexibility and hard working (Mandatory and willing to work overtime and every Saturday)
- Ability to build strong and effective working relationships with customers and partners
- Self motivation and able to work alone
- IT, Network and database knowledge (Raven db will be an advantage)
- Good in English communication. Chinese communication will be an advantage.
In return, we offer you
Competitive salary, good welfare benefit and professional career path.
City
Rayong
Founded in 1914 Desoutter Industrial Tools is a global leader in electric assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. Desoutter offers a comprehensive range of Solutions (tools, service and projects) to meet the specific demands of local and global customers in over 170 countries. The company designs, develops and delivers innovative quality industrial tool solutions, including air and electric Screwdrivers, Advanced Assembly Tools, Advanced Drilling Units and Torque Measureme