Global Account Manager - AMAT

Your Role

The Global Account Manager for AMAT/Varian is responsible for delivering profitable market share growth and a world class global infrastructure across the appropriate customer centers, with the aim to deliver a high level of customer satisfaction, contributing to the profitable growth of the SEMI , VSC, SUN & VSS. The Global Account Manager is responsible for providing a key account like AMAT/Varian with the appropriate level of technical, business and service support to ensure the continuation and expansion of Edwards’ business as well as ensuring customer satisfaction with all Edwards products and Services.

Main Responsibilities 

•    Directly manages a team of sales specialists, account managers, sales engineers, and technical project engineers in support of global account team sales.

•    Develops and maintains relationships with all key customer contacts (DMUs), as well as internal regional Edwards teams directly or indirectly supporting the customer. 

•    Ensures there are sales strategies for selling / supporting all Semi & GV product lines.

•    OEM Service Collaboration & End User Install-Base Performance Integration – engaging with regions globally to solicit feedback & key business insights back to the BLMs and Divisional teams.

•    Value based selling, clean room problem discovery with the technical support teams and service teams in regions, outcome driven solution deployment.

•    Fields all escalations from AMAT/Varian divisions & commodity management and drives resolution as needed.

•    Ensures all quotations/new business discussions with AMAT/Varian align with Edwards Corporate goals and the overall account strategy for Edwards Key Account Team. 

•    Owns the responsibility for the Profit & Loss and the Balance Sheet for AMAT/Varian globally.

•    Take the lead globally for AMAT/Varian in terms of driving growth , customer escalations and internally communicating with CC’s, PCs, DCs and the Divisions.

•    Develops and implements sales and marketing strategies to build and reinforce target market share and profitability.

•    Prepares and achieves business lines sales budgets.

•    Tracks and reports out quarterly scorecard. Key activities include accurate and timely submission of necessary information. This includes reporting of OTD, OTTP, STC Repairs, Warranty and Quality  etc. 

•    Prioritizes global objectives for sales focus in alignment with Div‘s PCs & CC GM’s.

•    Handles major sales and negotiations for all Edwards business lines for AMAT/Varian

•    Coordinates AMAT/Varian activities between sales & marketing across all BU Div‘s

•    Conducts CRM, forecasting, and inputs to S&OP process.

•    Coordination of Global Accounts activities situated in the relevant CC regions.

•    Owns the Share and Penetration objectives for AMAT/Varian globally. Drive and build strategies to expand our Share and Penetration in all of AMAT/Varian

•    Develops the global business line with the objective of giving all SEMI / SEMI Service and SEMI Chamber Solutions products the highest probability of winning more profitable market share.

•    Ensures coordinated support of global Product and Applications, Product support in terms of delivering a differentiated technology solutions strategy , delivering best-in-class customer value 

•    Presents at Business Line Meetings with CC’s , Div and Corporate Management.

To succeed, you will need

Education
•    Bachelor’s degree in an Engineering or relevant discipline or equivalent working experience in lieu of degree is acceptable.

Relevant Previous experience  

•    Minimum 5 years’ experience in semiconductor or related field.

•    5 years’ experience managing a global team or global project

•    Background in the Vacuum & Abatement industry preferred.
•    Proven track record in sales and/or marketing and service – 5+ years.
•    Proven experience in the effective use of CRM systems and sales & operational processes.
•    Possession of business acumen, influencing, presentation and negotiation skills.
•    Fluent in English language, written and verbal.
•    Strong attention to detail
•    Strategic and conceptual capability to lead and develop a regional and global business.
•    Very strong customer orientated attitude
•    Dynamic with strong entrepreneurial , interpersonal , leadership and influencing skills.
•    Proactive.
•    Able to handle heavy workloads, prioritize own work and professionally communicate with customers
•    A flexible approach, able to cope with a constantly changing environment and priorities 
•    Ability to work independently, while also being able to judge when additional support is required.  
•    Able to empower team members and work as part of a team.
•    Keen interest in culture and the way of doing business in global countries /region

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Location

This position is hybrid! You will split time between home and one of our offices in either Chandler, AZ, Hillaboro, OR, San Jose, CA, Buffalo, NY or Haverhill, MA. 

This position is hybrid! You will split time between home and one of our offices in either Chandler, AZ, Hillaboro, OR, San Jose, CA, Buffalo, NY or Haverhill, MA. 

We Are An Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research. 

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer. 

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco