Service Sales Specialist (w/m/d)
CVS engineering GmbH manufactures compressors and vacuum pumps specifically designed for mobile applications (primarily in trucks, railways, and buses).
Our in-house production, equipped with an innovative machine park, 3D measurement technology, and highly automated machining centers, provides us with significant production advantages and flexibility. This enables us to ensure the quality and operational reliability of all components and to respond quickly and individually to nearly all customer requirements.
Your role
The Technical Service Specialist plays a critical role in responding to request for help from customers who encounter issues with the product, Service or application. He/She is strengthening the company’s market presence in the urban transportation and vehicle installation sector for mobile compressors and vacuum pumps. By combining market insights, technical expertise, and strong customer relationships, this role ensures alignment with the company’s strategic goals while delivering tailored solutions to meet customer needs.
- Build up a strong knowledge of the offered products and the applications they are used for
- Handle customer technical requests & warranty cases
- Provide the customer timely and effective solutions
- Provide customers quotes for required parts and enter orders in the system
- Analyze root causes and develop improvement ideas
- Build and maintain strong relationships with key clients, partners, and stakeholders
- Work closely with sales, enginering and production to ensure brand consistency and support of customer requirements
To succeed, you will need
Education/ Knowledge / Experience:
- Engineering degree or similar technical or commercial discipline / or equivalent work experience
- At least 5+ years’ experience in technical sales or service in the field of industry or aftermarket business
- Knowledge of industrial BtoB
- Knowledge of urban transport, truck, trailer business or vacuum business is a plus
- Very good technical understanding
Know-how:
- Strong interpersonal communication, including listening skills, conflict management, influence
- Ability to analyse failures and root causes
- Ability to work in a complex matrix organization with numerous requirements
- Fluent german, advanced level English both written and spoken. Further languages is a plus
- Knowledge of Office 365
- Knowledge of ERP and CRM
Soft-skills:
- Focus on results and customer satisfaction
- Analytical thinking
- Open mind
- Empathy
- Effective communication
- Adaptability
- Collaboration
In return, we offer you
- We offer you an exciting role to grow a business within a dynamic and agile structure where the focus on customers and results will be part of your journey.
- An attractive compensation package
- Predictable and regular working hours
- 30 days of annual vacation
- A performance-driven and open corporate culture with a flat hierarchy
- Independent and varied tasks in a future-oriented and international corporate environment (Atlas Copco Group)
- Social benefits exceeding statutory requirements (e.g., capital-forming benefits, company accident insurance)
- A wide range of attractive employee benefits (e.g., corporate benefits, JobRad bike leasing, Volvo employee leasing offers)
- Free access to beverages and organic fruit
How do I apply?
To apply, please upload your application documents (cover letter, CV, references, and salary expectations) via our career portal. Unfortunately, we are unable to consider applications submitted by email or post due to data protection regulations.