Service Specialist Engineer - Aftermarket
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Ready to join a dynamic international company leading the development and sales of Rotary and Reciprocating Compressors worldwide?
We are looking for a Service Specialist Engineer to join our Aftermarket Team in Robassomero. This is a unique opportunity to work in a global, innovative environment with a strong customer focus.
Your Role
As part of the Aftermarket team, you will be the key technical reference point for customers worldwide. Your mission will be structured around four core pillars:
1. Technical Support
- Provide remote technical assistance to field service engineers globally
- Support troubleshooting on industrial compressors and their applications
- Ensure timely and high-quality problem resolution
2. Projects & Product Development
- Contribute to cross-functional teams for new product development
- Define maintenance strategies, intervals, and service instructions in collaboration with the Design Team
- Identify and define tools required for maintenance
- Maintain and improve service platforms
- Review and optimize spare parts proposals
3. Quality Improvement
- Manage and monitor warranty costs, driving continuous product improvement
- Analyze and approve/reject warranty claims
- Define and implement field corrective actions
- Support Sales with technical insights for customer claims resolution
- Lead cross-functional initiatives to reduce and control warranty costs
4. Training & Knowledge Sharing
- Deliver technical training to field engineers worldwide
- Organize and lead:
- Annual global training week (live streamed)
- Periodic training sessions on new product launches
Who you are
- Bachelor’s degree in Engineering (Mechanical or Industrial preferred)
- Strong communication and interpersonal skills
- A collaborative team player with a proactive mindset
- Fluent in English (additional languages are a plus)
Your strengths:
- Result-oriented, self-motivated, and energetic
- Strong analytical and problem-solving skills
- Excellent organization and time management
- Ability to influence and lead cross-functional teams
- Quick learner, aligned with Atlas Copco’s values and ways of working
What we offer
- A challenging role in a global, fast-growing environment
- Opportunities for professional and personal development
- Collaboration with a highly skilled and passionate international team
- Multiple career paths within Atlas Copco Group
Compensation & Benefit
- Permanent contract
- White-collar employee, Level B1, National Collective Labour Agreement (CCNL) for the Metalworking Industry
- The offered salary starts from €33,000 gross per year, with a higher starting point available for candidates bringing relevant experience and expertise
- Collective profit-sharing bonus
- Additional fixed company premium
- Fully company-paid canteen service
- Flexible Benefits Platform
- Dedicated psychological support services to support employees’ wellbeing
The overall compensation package offered will be determined based on various factors, including, but not limited to, internal pay equity, level of responsibility, and the experience and skills of the selected candidate.
Diversity & Inclusion
A.ariac srl is committed to and promotes equal opportunities. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nationality, disability, age, or any other characteristic protected by law.
Why join us?
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.