Aerospace Product Support Engineer

Functional area:  Engineering
Country:  United States
City:  Rock Hill, Charleston, Atlanta, Florida
Company name:  Chicago Pneumatic Tool Company LLC
Date of posting:  Aug 10, 2022

Your future job

The Role

Desoutter is looking for an Aerospace Product Support Engineer who will provide technical support during the sales process of Desoutter/SetiTec tools. In this position, you will be responsible for successful onsite testing of Desoutter and SetiTec products to show capabilities as it relates to our customer's needs. You will also have the opportunity to work closely with our sales team, project team, and of course our Aeroapce team on project identification, and managing those through the installation process. To be successful in this role you must be comfortable acting as a consultant and advisor to both our customers and your fellow engineers. Serving as an expert in your field!


Does this sound like you? If so continue reading for additional information!


Location: Rock Hill, SC Charleston, SC Atlanta, GA or Florida (Mid State)

Local terms and conditions apply

Travel: Up to 50%. Some International travel may be required


What you can expect from us? 

The choice that you make in your employer has a major impact on both your personal and professional lives. Therefore, it is important to know that the company you work for is as invested in you, as you are in them. With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills and enhance your career within the Atlas Copco Group.


Our pledge to you:

To always provide a culture known for respectful interaction, ethical behavior, and integrity. It is of vital importance that our employees experience the highest level of fulfillment in both their professional and personal lives. To assist with this, we offer a flexible hybrid work environment, phenomenal wellbeing packages, and continuous opportunities for you to develop and grow!


What we expect of you? 

You will make your biggest impact in:

  • Communicating project expectations to team members and stakeholders in a timely and clear fashion.
  • Defining project scopes, goals, and deliverables for customers that support the business goals of the Aerospace Team in North America
  • Collaborating with the product company on design and development of accessories for the base Desoutter and Seti Tec platform to meet Aerospace Customer needs.
  • Developing reliability information on the Aerospace products in the operating context of Lockheed Martin, Boeing, Airbus, and other key aerospace customers
  • Managing changes in project scope, identifying potential crises, and devising contingency plans.
  • Application testing, installed application support, and onsite training


We seek your expertise in:

  • Competency development in automatic drilling, advanced assembly, and other technical aspects of aircraft assembly and manufacturing.
  • Post-project reviews and creating a recommendations report in order to identify successful and unsuccessful project elements.
  • Root cause problem-solving actions for any deviation from performance standards experienced by North American Aerospace Customers
  • Project Management or Product Engineering 
  • Experience working with industrial tools
  • Pro Engineer Software, or similar programs
  • Product and Technical Support
  • Effective problem solving



To ensure your success in this role, Desoutter requires the following:


  • Bachelor's Degree in Mechanical and/or Industrial Engineering (preferable) and/or equivalent work experience


These may also help you succeed even further in this role:

  • Current or previous role in an aviation related field
  • Military background
  • Fluency in French or Spanish

About Us

Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.