IT Applications Specialist - Rock Hill, SC

• Research, identify, analyze, and fulfill the user requirements for business applications
• Supervise and monitor the performance of the business applications, solutions and develop new and maintain existing end user reports
• Manage small or medium IT projects
• Assist 2nd level support in common applications by managing resolution of incidents. Determine work around and/or the deployment of the appropriate solution.
• Perform root cause analysis for common reoccurring incidents on a regular basis and makes the decision to alleviate the problem(s)
• Recommend, determine and implement training and procedural standards for end users and update training manuals and documents
• Write programming scripts to enhance functionality and/or performance of the company applications as necessary and deploys enhancements and/or upgrades
• Design, run and monitor software performance tests for business applications for the purposes of correcting errors, isolating areas for improvement, and general debugging
• Assists with client, vendor, software license and maintenance agreements, and management and communication of general information applications initiatives
• Provide application support services through working with other groups such as: Software Packaging, Business Analysts, Database Analysts, Data storage Analysts and hardware and system software services
• Perform other related duties as assigned by management

• 5+ years of experience in Business / Systems Analysis, or relevant combination of education and experience in system development
• ERP system experience  
• Computer skills in software design, developing and testing. Preferable Web technologies, SharePoint, Office365…
• Knowledge of value and use of standard IT processes and methodologies (i.e. ITIL, PMI, SDLC, SCRUM and Kanban)
• Extensive relational database and operating systems experience with MS SQL related databases
• Hands-on experience developing test cases and test plans
• Research experience with software-related issues and products
• Knowledge of Business Intelligence, RPA, AI technologies is a plus

Educational Requirements:

• University degree in Information Technology or equivalent experience
• Good working knowledge in Spanish is a plus

Competency is more than ever a combination of knowledge, experience and attitude. Key behaviors of our candidate are:

• A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations
• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
•  A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
•  An innovative “there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
•  Open-minded with a global mindset, curious to understand and learn new perspectives
•  A person who complies with our DNA => Commitment – Interaction – Innovation

Being part of our Applications team, the Applications Specialist are responsible for managing small to medium sized system related projects and assisting 2nd level support related to our applications in the Americas. These positions report to the Regional Application Manager - Americas located in Rock Hill, SC.