Customer Success Representative, Compressor Technique - Rock Hill, SC

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Mission – build and maintain positive long-term relationships with the targeted customers; assure sustainability of the service contacts portfolio in the assigned region; work in a strong collaboration with Service Sales Managers to assure customer success with our service solutions through proactive engagement.

Roles and Responsibilities 

Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Play the role of business representative and be a mediator between Atlas Copco Compressor Technique USA and the customer organizations. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

• Reduce customer and contracts attrition through renewing expired and recovering cancelled contracts.
• Provide training and assure customer adoption with our Web-applications, processes, and tools. Including but not limited to SMARTLINK, billing, contract policies, PO renewals.
• Engage targeted customers through proactively planned regular virtual meetings and on-site visits, emails, and calls.
• Assure good customer comprehension of our Service solutions’ proposal and value behind it.
• Facilitate issues and conflicts resolution if any arise by solving them directly when possible or with proactive internal coordination.
• Continuously seek for further customer needs and help to develop existing customers’ business with Atlas Copco; generate marketing insights for regional Sales teams through CRM Leads, which represent qualified business potential for upsell or cross-sell.
• Assure completeness of serviced equipment by adding missed non-serviced units under the existing contract (in coordination with a Service Sales Manager).
• Monitor compressed air equipment availability (uptime) and the energy efficiency of the allocated customers and create an action plan to keep them at the targeted levels. Perform yearly reviews with the key customers.
• Assure ‘contracts health’ by following up on all required signatures, SMARTLINK connectivity, correctness and completeness of configured service solutions and customer contact details.
• Go through NPS surveys, follow them up with the customer, involving sales & operations teams when needed; assure high NPS response rate.
• Work together with the Service Sales Managers, building customer-oriented proposals.
• Continuously seek to identify and implement improved contract processes and procedures. Modify contracts for changes. Audit contracts as needed for invoicing and service discrepancies. Communicate effectively with the Service Sales Managers as an effective sales team.
• Business travel 10% of the time. Perform additional duties as assigned.

 
To succeed, you will need  

Experience

3 years of relevant experience. Sales experience in the industry is a strong advantage.

Education

Bachelor’s degree or equivalent work experience. Any relevant certification is a plus.

Personality requirements

• Collaborative and empathetic.
• A creative thinker, not just technically but also commercially.
• Dynamic and proactive.
• Strong believer there is always a better way of doing things.
• Resilient, capable of facing objections and deal with conflicts.
• Be able to engage, connect to other people and build solid relationships.
• Strong learning aptitude.

Skills

• Strong verbal and written communication and presentation skills with attention to detail.
• Analytical skills and ability to handle medium-complex calculations.
• Proficiency in MS PowerPoint, MS Word, MS Excel, and MS Outlook.
• Ability to utilize AI and automation tools is a plus.
• Experience in working with SharePoint, PowerBI, Showpad, HubSpot, SAP C4C or SAP CPQ is a plus.
• Working proficiency in any additional language(-s) is a strong advantage.

In return, we offer you

Drive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us!

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive paid time off
• Additional Variable Compensation (Bonus) based on business targets and results
• $65,000 - $85,000 base salary. Salary based on knowledge, skills, and experience.

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City
Rock Hill, South Carolina

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.