IT Operations and Infrastructure Apprentice

Your role

As the IT Operations and Infrastructure Apprentice, you will gain hands-on experience working with a diverse range of technologies within an enterprise IT environment.  You will actively contribute to meaningful projects and tasks, helping to drive our operations forward.  Our goal is to lay a strong foundation for your career by exposing you to various technologies within enterprise IT infrastructure, including Data Center and Cloud Operations.

You will

Incident Management and Troubleshooting:
•    Develop foundational troubleshooting skills by learning incident management frameworks.
•    Resolve incident tickets and fulfill service requests efficiently.

IT Infrastructure Solutions and Technologies:
•    Assist in the setup, configuration, and migration of servers.
•    Gain a comprehensive understanding of managing Cloud and Virtualized infrastructures.
•    Explore and support various IT infrastructure solutions and technologies.

Reporting and KPI Measurement:
•    Identify, develop, and utilize reports to resolve issues and perform maintenance.
•    Measure and analyze KPIs using tools such as Azure dashboards and Power BI.

Participation in IT Projects:
•    Engage in IT projects, including data center refreshes.
•    Contribute to planning, design, configuration, and deployment of devices.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

•    Computer Science, Information Technology, Management Information Systems, or Business Analytics major.
•    Ability to work well in teams.

•    Strong verbal and written communication.  Fluency in English, both spoken and written is a must; second language preferred.
•    Excellent analytical and problem-solving skills.
•    Ability to work well in teams.
•    Strong work ethic and attention to detail.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Rock Hill, SC location.

Eligibility to work legally in the country without visa sponsorship is required at the time of hire.

Contact information

 Talent Acquisition Team: Gordon Jahn