Customer Service Representative

Your role

As a Customer Service Representative, your mission is to provide aspects of customer service to end users and distributors, ensuring that the company business goals of growth, market share, profitability and customer satisfaction are met.

Responsibilities include:

• Manage key account customers. 
• Perform general order intake functions. 
• Answer incoming phone calls and e-mails from customers and distributors. 
• Respond to inquiries of stock balance, pricing and availability; enter subsequent customer orders. 
• Assist in investigating problems relating to inventory, pricing, deliveries, and technical issues. 
• Track incoming shipments and backorders. 
• Accurate daily filing of customer orders, invoices, acknowledgements and departmental communication.  
• Maintenance of technical documentation and resources. 
• Participate in employee development programs including product and application training, business and personal development. 
• Communicate administrative activities and work together to grow our business. 
• Prepare necessary information at the request of the Customer Service Manager and other management team members. 
• Maintain a high level of parts knowledge with the capacity to develop a solid understanding of our business culture. 
• Act on behalf of peer group members in their absence as and when called upon to do so either by design or by circumstance.
• Perform other duties as assigned.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 4 years of experience working in customer service, preferably in a similar company or business.

This position requires a high school diploma or GED.

Desired skills:

• Able to write clear reports and professional emails.
• Comfortable presenting information and answering questions with managers, customers, and others.
• Able to do basic math like adding, subtracting, multiplying, and dividing.
• Able to use math concepts like percentages and ratios in real situations.
• Able to follow instructions, whether they are written, spoken, or shown in charts or schedules.
• Able to solve problems and handle different situations, even when there isn’t a clear process.
• Able to gather information, understand problems, and make sound decisions.
• Comfortable using tools like Outlook, Word, Excel, and contact management systems at an intermediate level.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement allowing you to split your time between working 1 day remotely and being on-site 4 days at our office in Rock Hill SC, United States (US).

Contact information

 Talent Acquisition Team: Betsy Elizabeth Griffith