Collection Specialist

Your role

• Collect on customers’ accounts, both past due and proactive collections, by working and clearing UDM Worklist daily.
• Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately.
• Notify the Credit Analyst, Sales, and RBC of any ongoing payment issues with a customer’s account.
• Recommend accounts for bad debt provision and/or third-party collections.
• Identify, research, and distribute disputed invoices. Coordinate with internal departments to ensure they are resolved.
• Research and resolve short and partial payments.
• Complete Online billing as required by customers.
• Submit and Process Credit Memos on Customer Accounts.
• Process Credit Card Payments.
• Back-up Credit Analyst as required.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Portfolio management of 400 – 700 active customers ranging $100-$1M at any given time.
• Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions; probe for hidden information; analyze honestly and look beyond single solution answers.
• Sign off on conditional/unconditional lien releases.
• Perform other duties as assigned

To succeed, you will need

Experience – 3 years of directly relevant experience.

Education – Associates Degree in business or equivalent experience (5-6 years).

Skills – Must be an independent self-starter with a positive attitude.  Must also be customer-service oriented, have excellent organizational, interpersonal, verbal and written communication, analytical, and decision-making skills. Must be proficient in Microsoft Office, including Word and Excel.  Proficiency in SAP software applications is a plus.

In return, we offer

• Drive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us!

   

  Attractive benefits Include:

   

  • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
  • Health insurance/ Dental insurance/ Vision insurance
  • Competitive paid time off
  • Annual bonus structure
  • Salary $55k - $65k based on knowledge, skills, and experience.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Rock hill, SC office.

Contact information

 Talent Acquisition Team: Sowmya Prativadi