Customer Contact

Customer Contact

As a Customer Contact in the Oil Free Air Division within Atlas Copco's Compressor Technique business area, you play a pivotal role in bridging production planning and customer satisfaction. Reporting directly to the Divisional Project Leader, you will be entrusted with comprehensive responsibility for monitoring, managing, and releasing production work orders in strict alignment with established schedules and manufacturing constraints.

In this multifaceted role, you will actively develop, maintain, and optimize production schedules to ensure seamless workflow and timely delivery, while maximizing resource utilization. You will prioritize production orders, coordinate preparation activities, and work continuously with shop-floor personnel to gain real-time insights into production statuses.

• Lead and facilitate cross-functional production planning meetings to assess schedules, identify risks, and manage capacity constraints effectively.
• Maintain up-to-date, accurate production schedules and deliver comprehensive, timely status updates to both internal teams and external customers, fostering transparency and reliability.
• Expertly manage customer orders within SAP and related planning systems, ensuring order accuracy and dependable delivery commitments that align with customer expectations.
• Coordinate closely with suppliers and vendors to expedite critical materials, monitor priorities, and ensure all components needed for production are available on time.
• Collaborate closely with Purchasing, Operations, Quality, Logistics, and Inventory Control to proactively identify bottlenecks, implement corrective measures, and support product lifecycle management including phase-ins, phase-outs, and pilot production.
• Drive continuous improvement initiatives focused on enhancing planning accuracy, operational efficiency, and customer satisfaction, always aligned with Atlas Copco’s Safety First policy and quality, environmental, and energy efficiency standards.

This role is crucial in maintaining a smooth interface between Manufacturing execution and Customer Centers, ensuring that production activities support the business goals and uphold the high standards of Atlas Copco Compressors LLC.

To succeed, you will need

While prior experience in production planning within manufacturing is highly valued, we encourage candidates with diverse backgrounds and transferable skills to apply. Your passion for operational excellence, eagerness to learn, and ability to communicate effectively across teams will be key to your success in this role.

• Demonstrated experience in production planning and scheduling, ideally within manufacturing environments.
• Familiarity with ERP systems, especially SAP S/4HANA, is a strong advantage.
• Excellent organizational skills combined with attention to detail and reliability.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Proficiency in Microsoft Office applications, including Word and Excel, to support reporting and documentation.

In return, we offer

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Attractive benefits Include:

• • • Comprehensive flexible benefits plan including medical, dental, vision and disability insurance to ensure you and family are well protected.  Designed to support your health, financial security and personal development.
    • Generous 401 (k) retirement plan match in addition to an automatic contribution.
    • A paid time off package that includes sick time, vacation, fixed holidays, floating holiday, supporting work-life balance and personal well-being. 
    • Life & Disability insurance.
    • Access to tuition reimbursement programs enabling you to pursue job-related courses or higher education degrees, fostering continual growth and career development within Atlas Copco.
    • Paid training
    • Excellent paternal, adoption, and maternal leave.

Job location

This position offers a flexible hybrid working arrangement, combining remote work with on-site presence at our facility located in Rock Hill, South Carolina. This setup is designed to provide you with work-life balance while fostering effective collaboration with your colleagues and stakeholders on-site.