Service Supply Chain Process Manager, Compressor Technique - Rock Hill, SC
Your role
KEY RESPONSIBILITIES
1. Inventory Governance & Physical Inventory Leadership
• Lead inventory governance across CTS, including stocking standards and evaluation of regional stocking requests.
• Oversee annual physical inventory and cycle-count programs, ensuring reconciliation accuracy and compliance.
• Manage unused and excess inventory return programs and ensure proper disposition before any replenishment.
• Resolve inventory discrepancies and monitor key indicators such as accuracy, aging, and reconciliation timeliness.
2. Logistics Governance & Carrier Performance
• Provide leadership for transportation strategy across parcel, LTL, truckload, courier, and specialized freight.
• Manage carrier selection, performance reviews, and corrective action plans.
• Partner with Finance to ensure freight billing accuracy and resolve disputes.
• Maintain standards for customer-facing shipment coordination and logistics communication.
3. Returns, RMAs & Reverse Logistics Oversight
• Govern return-to-vendor, return-from-customer, and claims processes.
• Ensure regional adherence to RMA workflows and proper documentation.
• Maintain visibility on open credits and return activity and identify systemic issues driving returns.
4. Rental Asset & AirPlan Program Leadership
• Provide oversight to the Rental Asset and AirPlan programs through the designated Program Manager.
• Ensure accuracy of rental processes, documentation, fleet readiness, and equipment mix to support operational demand.
5. Systems, Reporting & Continuous Improvement• Provide governance for ERP, workflow tools, reporting platforms, and document repositories.
• Drive process improvements to reduce errors and streamline logistics and inventory processes.
• Oversee reporting and dashboards that support decision-making and KPI tracking.
• Lead or support logistics network initiatives, 3PL evaluations, and acquisition integrations.
6. Training, Leadership & Cross-Functional Collaboration
• Train and guide regional teams and new acquisitions on CTS logistics and inventory processes.
• Collaborate with Service, Sales, Finance, Operations, and Corporate HOY Logistics to improve supply chain performance.
• Support the development and adoption of future supply chain capabilities and process standards.
7. Business Key User (BKU) – Parts (Strategic Support)
• Serve as a subject-matter expert for logistics- and order-related business processes.
• Provide support and training after the frontline escalation chain has been exhausted.
• Monitor high-level order flow trends and identify systemic issues or inconsistencies.
• Ensure enhancement requests or system defects are submitted and tracked through the corporate issue-tracking system.
• Collaborate with Business Process Experts (BPX) on system-level or cross-functional issues.
• Recommend and support process improvements that enhance consistency and reduce exceptions
To succeed, you will need
SKILLS &EXPERIENCE
Required
• 5+ years of supply chain or logistics management in a multi-location or field-service environment.
• Strong ERP and transactional-process knowledge, including inventory, warehouse, order management, and purchasing.
• Demonstrated leadership in:
o Inventory governance and stocking standards
o Physical inventory & cycle-count programs
o Logistics/carrier performance management
o Reverse logistics, returns, and RMA oversight
• Strong analytical and problem-solving skills, with the ability to identify trends and lead corrective actions.
• Strong communication and influencing skills for cross-regional collaboration and process compliance.
• Proficiency with analytical tools (Excel) and comfort working with dashboards, KPIs, and reporting.
• Ability to manage multiple priorities, maintain accuracy, and lead teams through procedural and operational change.
Preferred
• Bachelor’s degree in; Supply Chain, Industrial Engineering, Logistics, Business, or related field.
• Experience with service parts supply chains or technician-driven inventory models.
• Experience with transportation management, freight networks, or 3PL partnerships.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco Office in Rock Hill, SC
Contact information
Talent Acquisition Team: Joseph Coleman
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.