Global competence Master Tightening systems

Functional area:  Customer Service
Country:  France
City:  SAINT HERBLAIN
Company name:  ETS Georges Renault S.A.S.
Date of posting:  Oct 15, 2021

Your future job

Are you already an expert in electric tightening products and advanced systems from Desoutter, like CVI3, battery tools, the CONNECT?

Are you ready to take the next step?

Do you hold a strong passion to share your knowledge with your colleagues all around the world and ensure that your products are the best supported in all markets? 

Would you like to challenge the traditional way of training? Create the new way of learning for this digital era and bring it to anytime, anywhere available on any device?

 

Why to have this position?

This is an exciting opportunity for a technical expert who would like to step up, take ownership of the global competence development in his expertise area, create learning offers, share knowledge and experience to support our service colleagues in learning, and by doing this further become a true technical master.

We are looking for a passionate person, natural communicator, with a digital mindset who thrives on developing excellent technical competences in the customer centers when it comes to our high end tightening products, CVI3, battery tools, CONNECT and the future related products. If you have tech spirit and high level of energy, a strong interest in interacting with people on digital platforms and experiencing other cultures, if you are a person with a passion to develop others and see them grow, with a strong believe that ”everybody can learn and develop” then you are just the right person for this challenge.

You are the ambassador of our current and future portfolio of electric tightening solutions for the Desoutter Service division globally. You will become the connection point between the new products and the filed technicians and field engineers. Your mission is to ensure that the knowledge is sufficiently rolled out in all customer centers by using all modern training ways and our internal networks so that we have the most competent people in the field for providing service for the above solutions.

You will drive this through the alignment of rollout activities, the creation of material for classrooms, videos, webinars, online trainings, and self-learning trainings, by running training sessions and by animating groups in social networks.

As the above solutions have an agile update cycle, you will be responsible to keep the information up to date and engage the customer centers to use it to have up-to-date knowledge in the field.

 

What will you do?

  • Own the competence development globally for our electric tightening solutions
  • Create on-line trainings, video trainings, and other interactive learning elements. Keep them up-to-date and promote them to your trainees in a social network environment, in accordance with the World Class Trainings Service standards.
  • Create certifications for your product range
  • Animate groups in our social networks to promote your learning contents and encourage experience sharing between field technicians/engineers.
  • Perform competence development activities in cooperation with the Global Competence Development Team.
  • Perform service trainings in customer centers
  • Be a partner for technical and rollout questions for our product company in Nantes and support them in testing new products
  • Support the product company in maintaining their knowledge base with best practices from your experience
  • Keep your knowledge up-to-date by participating in product installations worldwide


Why this is for you?

  • You are proud of being an expert in Desoutter tightening solutions with profound knowledge in the deployment, maintenance, usage and troubleshooting of solutions, and you have experience in
    • CVI3 systems
    • CONNECT systems
    • Tightening strategies
  • You enjoy communicating to people cross all levels in an organization and you like to travel globally.
  • You enjoy using the social networks advantages to enhance the sharing of knowledge and experience between people.
  • You love to spread your knowledge and experience to others.
  • You speak and write fluently in English.
  • Having a background in field activity is of advantage.

 

Country and city description

Nantes Chicago Pneumatic Division Head Quarter

 

 

Additional information

This is a full time position that requires travel.

You will report to the CPS Global Operations Manager

The position applies to local terms and conditions.

 

Chicago Pneumatic Tools is a division within Atlas Copco’s Industrial Technique business area. Home to a number of strong brands, the division markets assembly and removal tools,  together with solutions across manufacturing , airspace and land transportation, light assembly, energy production, vehicle maintenance and general industries worldwide. The division is headquartered in France. More information is available on www.cp.com or www.desouttertools.com.