Sales Support/Trainee - Santa Ana, CA

Functional area:  Sales
Country:  United States
City:  Santa Ana, CA
Company name:  Construction Equipment North America LLC
Date of posting:  Feb 11, 2019

Your future job

Your mission



The role



To provide customers and sales team with answers regarding all inquiries as quickly and efficiently as possible.


Roles and Responsibilities


Keep the CRM system up to date with leads and opportunities that derive from the web lead generator.

Answer incoming phone calls and e-mails from the outside sales team, customers and distributors, as needed.

Respond to inquiries of Stock Balance, Pricing and Availability of both parts and capital equipment.

Assist in investigating problems relating to Inventory, Pricing, Deliveries, Returns, Credits, B9s, Tax credits, and Technical issues.

Conduct post-delivery phone calls to drive customer satisfaction and attempt to upsell product at point of delivery. 

Provide parts proposals to customers upon arrival or based on fleet.

Assist regional management as a liaison between customers and sales representatives, and assisting Sales and management with routine and special requests and projects.

Participate in Employee Development programs including product and application training, business and personal development.  Goal is to build into an outside sales role for the Atlas Copco organization.

Train dealers on the Atlas Copco tools.


Communication Responsibilities:

Communicate Administrative activities and work together to grow our business.

Prepare necessary information at the request of the Customer Service Manager and other management team members.


Skills and experience





Bachelor’s degree in Engineering and/or Business


Are we a good fit?

Language Ability:

Ability to write reports and business correspondence.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Math Ability:

Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram or schedule form. 

Ability to solve problems and deal with a variety of concrete variables situations where only limited standardization exists.

Ability to define problems, collect data, establish facts, and draw valid conclusions.


Computer Skills:

To perform this job successfully, an individual should have intermediate level knowledge of email software; word processing software; spreadsheet software and Contact Management systems.


Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .


We at Atlas Copco believe that there is always a better way.  This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.


That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.


Start your journey today!






 Hiring Manager

Doug Podraza


We add value wherever we do business

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more at

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