Business Process Expert - Contracts Billing and Install Base

Your Mission:

We are seeking a Business Process Expert in Contracts, Billing and Install Base Specialist to join our team. In this role, you will be responsible for ensuring VSS has accurate, reliable and well-governed install base data to support effective service operations and decision-making. The role owns and develops the related processes, standards and governance framework, driving continuous improvement through process audits, targeted interventions and best-practice ways of working. By providing process training and defining meaningful KPIs, the role helps improve data quality, operational consistency and overall business performance across the VSS organisation.

Key Responsibilities:
 

• Own and govern VSS install base data, standards and controls to ensure accurate, reliable and trusted information is available for service operations, contract management, billing and business decision-making.
• Develop, maintain and continuously improve contracts, billing and install base processes to drive consistency, efficiency and compliance across the VSS organisation.
• Define and implement governance frameworks, roles and responsibilities for install base and related master data to strengthen ownership, accountability and data quality across global teams.
• Conduct process audits and data quality reviews to identify gaps, risks and improvement opportunities, and ensure corrective actions are agreed, implemented and sustained.
• Establish, monitor and report meaningful KPIs for install base, contracts and billing processes to measure performance, highlight trends and support data-driven business improvement.
• Provide process training, guidance and targeted interventions for VSS teams and Customer Centres to increase capability, adoption and consistent ways of working.
• Collaborate with operational, commercial, finance, IT and data stakeholders to align business requirements, resolve process issues and support effective system and process changes.

Lead continuous improvement initiatives for install base, contracts and billing data processes to improve operational performance, reduce rework and support sustainable business growth

Experience Requirements:

•    Experience working with service operations, contracts, billing, install base, master data or related business processes in a global or multi-site organisation.
•    Strong understanding of data governance principles, including data ownership, standards, controls, data quality management and accountability frameworks.
•    Proven ability to develop, document, implement and improve business processes to drive consistency, compliance and operational efficiency.
•    Experience conducting process audits, data quality reviews or control checks, with the ability to identify root causes, agree corrective actions and follow through to completion.
•    Strong analytical skills with experience defining, monitoring and reporting KPIs, trends and performance insights to support data-driven business decisions.
•    Excellent communication and stakeholder management skills, with the ability to work effectively across operational, commercial, finance, IT and data teams.
•    Experience creating and delivering process training, guidance or adoption support to improve user capability and consistent ways of working.
•    Track record of supporting continuous improvement and change initiatives, preferably within service, data, contracts, billing or business process excellence environments.

Desired Attributes:

•    Experience working with service operations, contracts, billing, install base, master data or related business processes in a global or multi-site organisation.
•    Strong understanding of data governance principles, including data ownership, standards, controls, data quality management and accountability frameworks.
•    Proven ability to develop, document, implement and improve business processes to drive consistency, compliance and operational efficiency.
•    Experience conducting process audits, data quality reviews or control checks, with the ability to identify root causes, agree corrective actions and follow through to completion.
•    Strong analytical skills with experience defining, monitoring and reporting KPIs, trends and performance insights to support data-driven business decisions.
•    Excellent communication and stakeholder management skills, with the ability to work effectively across operational, commercial, finance, IT and data teams.
•    Experience creating and delivering process training, guidance or adoption support to improve user capability and consistent ways of working.
•    Track record of supporting continuous improvement and change initiatives, preferably within service, data, contracts, billing or business process excellence environments.

Work Environment:

• Occasional travel to meet with software suppliers, operational teams, or attend training sessions will be required.

Join Us:

If you are passionate about driving customer success and improving business processes, we would love to hear from you. Apply now and be part of a team that values innovation, collaboration, and continuous improvement.

Location: Global
Reports to: Global Field Service Innovation and Technology Manager

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.