Customer Care Specialist - Marine & Export Operations 1

Your role

Key Responsibilities:

1. End-to-End Order Management

• Take ownership of the complete order fulfillment process from order entry to final delivery.
• Monitor order status throughout the lifecycle and proactively identify potential risks.
• Ensure order accuracy, delivery commitment, and customer satisfaction.
• Ensure timely escalation and resolution of delivery bottlenecks
• Manage order changes, cancellations, split shipments, and delivery adjustments.

2. Export & Trade Operations

• Manage export shipments and relevant documentation.
• Coordinate export licenses, customs documentation, certificates, inspection requirements, and bonded zone procedures.
• Ensure compliance with relevant trade regulations and company policies.
• Work closely with logistics providers and customs brokers to ensure smooth international deliveries.

3. Supply Chain & Planning Coordination

• Coordinate daily with PCs, flow teams, planners, suppliers, and logistics partners.
• Support demand planning and delivery scheduling activities, identify potential delivery risks at an early stage.
• Drive actions to improve delivery performance and reduce supply chain constraints.
• Follow up critical material shortages and supplier commitments.
• Escalate major risks through appropriate channels.

4. Business Analysis & Digital Transformation Driver

• Analyze order fulfillment performance and operational KPIs.
• Identify process improvement opportunities and operational excellence initiatives.
• Act as key driver to contribute to workflow standardization and automation projects.
• Support implementation and stabilization of business systems such as GEMS and TRAC.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Qualifications:

• Education: Bachelor’s degree or above in Supply Chain Management, Logistics, International Trade, Business Administration, Engineering, or related disciplines.
• Experience: At least 3-5 years of experience in customer service, order fulfillment, supply chain operations, export logistics, or international trade operations, with a proven track record in above field, experience in marine business, project delivery, or export-oriented manufacturing environment is highly preferred
• Knowledge & skills:
• Solid understanding of international trade and export operations.
• Knowledge of customs procedures, bonded zone operations, and logistics coordination.
• Strong project coordination and stakeholder management capability.
• Experience working with ERP systems (SAP preferred).
• Strong analytical and problem-solving skills.
• Excellent communication skills in both Chinese and English.
• Ability to work under pressure and manage multiple critical priorities simultaneously

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Option 1: On-Site
This role requires you to work on-site at our office in Shanghai, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Option 2: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in Shanghai, China (CN).

Option 3: Remote
This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location.

Contact information

 Talent Acquisition Team: Niki Xu