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Field Service Engineer 1

Functional area:  Service
Location:  China
City:  Shanghai
Company name:  Atlas Copco Industrial Technique (Shangh
Date of posting:  Feb 2, 2026

Your future job

The Role

Duties and responsibilities include, but are not limited to:

  • Work independently on troubleshooting, problem solving, installation, calibration and maintenance in the field;
  • Work independently on troubleshooting，maintenance and repairing in onsite/internal workshop;
  • On time and correctly report working activities and time duration;
  • On time and correctly report customer visit activities with customer signature;
  • Keep good communication with customer;
  • Follow up customer open issues until it closed;
  • Response for SCA/Henrob/FDF Systems warranty claim;
  • Response for SCA/Henrob/FDF Systems quality information collection and quality problem report;
  • Raise red flags when there is business and technical risk;
  • Owner self personnel development in the company;
  • Fix assets, safety PPE and fire protection equipment management;
  • Phone support customer on technical issues;
  • Technical support for customers and sales in field;
  • Provide technical problem solving and root cause analysis report;
  • Hold or support project startup;
  • Provide Atlas Copco tool operation training to customer;
  • Walk the line and provide walk line report;
  • Follow up and feedback customer complaints;
  • Other ad-hoc tasks to be assigned by manager.

 

What you can expect from us? 

This is a great opportunity if you want to work in an entrepreneurial environment and like challenging mission. We are looking for a Service Engineer who can contribute to the ambitious growth of our IAS division business in China. This position reports to our Service Supervisor.

 

To maximize the customer satisfaction on service quality and capability with providing professional service and consultancy while promote service products to support service NIS.

 

You will have fantastic opportunities to learn, to share & to work together with our international networks.

 

 

What we expect of you? 

Education

  • Above college degree in mechanical or electrical engineering;

 

Experience

  • At least 3 years experiences in aftermarket service of industry product;

 

Knowledge

  1. Mechanical, electronic and electrical knowledge.
  2. Certification of Low-voltage electrican is a plus

 

 

Skill

  • Strong skill of diagnosing, repairing and troubleshooting.
  • MS office and PC skill is a must;
  • Good communication skill

 

Language:                     

  • Good English both in read and written
  • Fluency in local dialect(s) is a plus

 

Attributes

  • Good communication and interpersonal skill;
  • Customer oriented;
  • Self motivation and Independence;
  • Must be a team player, quick learner with strong sense of responsibility;
  • Personal accountability
  • Goal achievement

 

Behaviors

  • Willing to travel;
  • Urgency awareness

 

 

 

City
Shanghai


Recruiter
claire.zhang@atlascopco.com


Hiring Manager
Jiyang Gu

 

Last Day to Apply

 

 

 

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere!
Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team? Join us on our journey for a better tomorrow.

 

Apply now »