Process Speicalist

Functional area:  Service
Country:  China
City:  Shanghai
Company name:  Shanghai Tooltec Industrial Tool Co Ltd
Date of posting:  Aug 15, 2019

Your future job

Job Title: Process Optimization Specialist

Report to: Service Operation Manager



Help CPS achieve profit maximization, familiarize with the entire CPS operation process and methods, and become a management expert of CRM system. Also Working as the communication link between CPS operations and sales teams.


Major responsibilities

Duties and responsibilities include, but are not limited to:

CPS field service,On-site Workshop process improvement

Internal and external communication with CPI & CPS, Project & Sales Team

Support process digitization,support SPIRIT GO-LIVE. CRM system or related )

Quality issue summary and daily follow up.

CPS operation team competence development.

Service operation and sales data analysis.

Service product optimization & standardization.


Key Performance Index

Process standardization

Update the information of QCM follow-up  on time< 4 days

Update related management documents and data on time



Candidate profile



Bachelor degree or above.



More than 2 years’ related process optimization experience. International company background.

Quality related working experience in  Auto Parts Company is more preferred. 



Extensive knowledge of manufacturing industry, production methods and process improvement & optimization



Good PC skills (excel, word, PowerPoint)

Good communication and interpersonal skill

Strong data analysis competency




Good English skill both in reading ,written & spoken.



Leading and developing others

Problem solving  

Result orientation


Communication skills



Customer oriented

Well organized



Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.
With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.

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