Quality Manager

Your role

As a Quality Manager, you will report to GM, Edwards China CC. 

You will

Quality Management System (QMS) & Compliance
· Own and maintain the QMS (ISO), ensuring compliance through internal/external audits and management reviews.
· Establish and manage the Risk & Opportunity framework and documentation control systems.
Warranty & Cost of Quality Management
· Own the warranty control and reduction program to meet financial targets.
· Lead failure analysis and utilize MTBF/warranty data to drive down Cost of Poor Quality (COPQ).
Continuous Improvement Process (CIP)
· Champion a CIP culture and lead cross-functional improvement projects.
· Apply advanced problem-solving tools (8D, Six Sigma) to address systemic issues and manage the Quality Excellence Awards.
Customer Claim & Escalation Management
· Serve as the primary escalation point for critical customer quality claims, managing the end-to-end resolution process.
· Drive root cause analysis and implement corrective actions, including issuing Supplier Corrective Action Requests (SCARs).
Customer Satisfaction & VOC
· Act as the key quality interface in customer business reviews.
· Develop customer satisfaction metrics, capture the Voice of the Customer (VOC), and translate insights into improvement plans.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

· BS degree or equivalent. Degree in production, manufacturing, quality or electrical engineering with substantial experience is also acceptable.
· Must have the drive and ability to promote continuous quality improvement in a manufacturing environment, also be a team player and communicator.
· Professional skills and experiences in managing ISO standards including ISO9001, ISO14001, OHSAS18000 and 6 Sigma tools.
· Knowledge of process improvement methodologies and tools (8D capability), Statistical methodologies, problem-solving experience.
· Proactive, detail oriented and self-motivated.
· Excellent communication, administrative, and interpersonal skills.
· Good understanding of the required Health & Safety practices and procedures.
· Proficient in English (Speaking and Writing)
· Microsoft Office applications.
· Excellent written and verbal communication skills.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Shanghai, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Alice Jie Chen