Sales Operations Specialist

Your role

As a Sales Operations Specialist, you will report to Sales Operations Manager, SUN.

• Provide monthly order intake forecast and CRM forecast based on deadline
• Provide completion rate tracking report for order intake weekly and monthly
• Design, implement, and refine standardized sales processes (e.g., lead qualification, opportunity management, contract handoff) to streamline workflows and reduce friction for the SUN sales team.
• Collaborate with sales leaders to identify bottlenecks and execute process improvements that enhance productivity and shorten sales cycles.
• Collect, analyze, and visualize sales performance data (e.g., revenue tracking, pipeline metrics, win/loss rates) using and Power BI tool.
• Generate regular reports and dashboards for sales leadership, highlighting key trends, risks, and opportunities to inform strategic decision-making for the SUN business line.
• Maintain data integrity in the CRM system, ensuring accurate recording of customer interactions, opportunities, and sales activities.
• Train and support sales teams on CRM best practices, troubleshooting issues, and maximizing tool utilization to drive adoption.
• Partner with cross-function departments to align lead generation efforts with sales needs, track lead conversion, and optimize demand generation campaigns for the SUN product line.
• Assist in developing sales enablement materials to equip the sales team with tools to effectively position SUN products.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Minimum 5 years of proven sales operations experience, preferably within the semiconductor, industrial technology, or B2B high-tech industry. 3~5 years’ experience in data analysis is alos preferred.
• Demonstrated experience supporting complex sales cycles.
• Proficiency in CRM systems (Salesforce preferred) and BI tools (Tableau, Power BI, or equivalent).
• Strong data analytical skills with the ability to interpret complex data, identify insights, and present findings clearly.
• Advanced Microsoft Excel skills (VLOOKUP, pivot tables, macros) for data manipulation and reporting.
• Exceptional communication and collaboration skills to partner effectively with global teams and stakeholders at all levels.
• Detail-oriented with strong organizational and project management abilities, capable of managing multiple priorities in a fast-paced environment.
• Problem-solving mindset with a proactive approach to identifying inefficiencies and driving process improvements.
• Knowledge of semiconductor industry dynamics (e.g., market trends, competitive landscape, technical product lifecycle) is highly desirable.
• Ability to adapt to changing business needs and work independently with minimal supervision.
• Fluency in both English and Chinese (verbal and written).

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

 On-Site
This role requires you to work on-site at our office in Shanghai, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Alice Jie Chen