Service TSS (SPR+FDF)

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

• Build/manage the knowledge sharing process to ensure the knowledge distribution and updating in service organization;
• setup training plan based on competence gap; organize/coordinate service training to service team member;
• Provide technical support to Field Service Engineers and technicians;
• Provide hands on support to site issue when required
• Work with sales product manager to ensure the new product service training aligned with new product launch plan and provide technical support to sales team when required
• Interface with global technical support team to keep knowledge update; consolidate the product quality issues and work with global support team to find out solution.
• Work independently for daily service work, such as project startup, installation, regular maintenance and customer’s training etc
• Be responsible for customer’s call back, technical support and problem solving.
• Regular customer visiting to find out their demands and service business opportunity during service trip
• Working closely with sales team & project team to satisfy customer
• Timely and correctly feedbacks work order, weekly report and monthly report

 
To succeed, you will need  

• Build/manage the knowledge sharing process to ensure the knowledge distribution and updating in service organization;
• setup training plan based on competence gap; organize/coordinate service training to service team member;
• Provide technical support to Field Service Engineers and technicians;
• Provide hands on support to site issue when required
• Work with sales product manager to ensure the new product service training aligned with new product launch plan and provide technical support to sales team when required
• Interface with global technical support team to keep knowledge update; consolidate the product quality issues and work with global support team to find out solution.
• Work independently for daily service work, such as project startup, installation, regular maintenance and customer’s training etc
• Be responsible for customer’s call back, technical support and problem solving.
• Regular customer visiting to find out their demands and service business opportunity during service trip
• Working closely with sales team & project team to satisfy customer
• Timely and correctly feedbacks work order, weekly report and monthly report

In return, we offer you

This is a great opportunity if you want to work in an entrepreneurial environment and like challenging mission. We are looking for a TSS who can contribute to the ambitious growth of our IAS division business in China. This position reports to our Service Operation Manager.
To maximize the customer satisfaction on service quality and capability with providing professional service and consultancy while promote service products to support service NIS.
You will have fantastic opportunities to learn, to share & to work together with our international networks.

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City
Shanghai

Recruiter
claire.zhang@atlascopco.com

Hiring Manager
Xiaofeng Wang

Last Day to Apply

Diverse by nature and inclusive by choice
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