Techinical Support Specialist

Functional area:  Service
Country:  China
City:  Shanghai
Company name:  Shanghai Tooltec Industrial Tool Co Ltd
Date of posting:  Jun 11, 2022

Your future job


Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

1)Build/manage the knowledge sharing process to ensure the knowledge distribution and updating in service organization;

2)Setup training plan based on competence gap; organize/coordinate service training to service team member;

3)Leader of training material written, optimize and categorize to meet the requirement of business development and new technology development

4)Interface with global technical support team to keep knowledge update; consolidate the product quality issues and work with global support team to find out solution

5)Provide technical support to Field Service Engineers and technicians;


What you can expect from us? 

1) strong support from management team

2) cooperation from all departments

3) learning platfrom for personal development


What we expect of you? 

1) effective training of CPS team members about software and automation competence

2) continously update of exsting maternal for competence development purpose

3) drive CPS team for the data driven especially on automation and software competence





Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.