CRM Application and Process Expert (MSD Technology)

Your role

As a CRM Application and Process Expert, your mission is to handle CRM related activities. You will report to IT Manager.

You will

• Support CRM Rollout: Collaborate with teams to implement MSD rollout globally, ensuring timely, quality deployment and user training.
• Daily Operations: Manage Microsoft Dynamics CRM, monitor performance, resolve issues, and handle inquiries.
• Process Optimization: Assess and improve CRM workflows, aligning functions with business needs.
• Backup: Act as CRM Specialist backup to maintain operations.
• Documentation and Reporting: Maintain CRM documentation and provide regular performance reports.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 5 - 7 years of experience, working as a CRM Application and Process Expert;

• Education: Bachelor’s in IT, Computer Science, Business, or related
• Experience:Proven experience with Microsoft Dynamics 365 Sales and deployment
• Familiar with Dynamics 365 Customer Service, Field Service, Marketing
• Involved in Agile projects, preferably Scrum (Azure Dev-Ops)
• Hands-on with Power Platform (Power BI, Power Apps, Power Automate)
• Skills:Expert in CRM configuration and customization
• Strong knowledge of customer relationship business processes
• Excellent problem-solving and communication skills
• Proficient in Microsoft Azure, Power Platform, Dataverse
• Basic knowledge of C#, .NET, JavaScript, SQL
• Experience with SOA, REST APIs, Azure Logic Apps
• Familiar with documentation tools like Documents Core Pack
• Preferred:Certifications in Microsoft Dynamics CRM
• Experience supporting global CRM implementations
• Knowledge of integrating Dynamics with other platforms.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Option 1: On-Site
This role requires you to work on-site at our office in Sharjah, United Arab Emirates (AE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Ian Cerujano Beter