Technical Support Engineer, Service

Your role

Mission/Purpose of the Job

As a Technical Support representative in the CTS team at Kyungwon Machinery Co., Ltd.,

you will provide stable technical support and warranty (after-sales) response for industrial air compressor products sold domestically
and internationally, ensuring customer satisfaction and product reliability.

Main Responsibilities

• Domestic & Overseas Technical Support: Respond to technical inquiries and perform troubleshooting and root-cause diagnosis for industrial air compressor products
  sold domestically and overseas.
• Warranty (After-Sales) Management: Receive and review warranty claims for sold products, analyze root causes, and process claims in line with warranty policy.
• Dealer Support & Training: Provide technical training, materials, and on-site support to domestic and international dealers/distributors.
• Warranty Handling for PC (Production Company) Products: Manage warranty processes for products manufactured at the PC (production company) in collaboration
  with intercompany teams and Kyungwon Machinery Industrial's quality department.
• Quality Improvement & Development Support: Analyze field issues and data, share findings with the development/production teams, and contribute to product improvement
  and development projects.
• Customer Feedback (VOC) Management: Systematically collect and organize customer feedback from domestic and international markets, share it with relevant departments
   (quality, development, production), and reflect it in improvement activities.

To succeed, you will need

• Experience as a technical support/service engineer in industrial air compressors or similar industrial machinery (3-5+ years preferred)
• Understanding of mechanical/electrical drawings and technical knowledge of compressor systems
• Strong communication skills to interact effectively with domestic and international customers and dealers (English proficiency preferred)
• Understanding of warranty/claim handling processes
• Experience collaborating with overseas production companies (PC) and internal quality departments (intercompany collaboration)
• Strong problem-solving skills to quickly analyze complex technical issues and propose effective solutions
• Willingness and ability to travel domestically and internationally

In return, we offer

• A exiting and motivating environment in a Group with 150 years of history in innovation, and a local company targeting the Korean market for over 50 years. 
  A safe, healthy, respectful and gender dignity environment where all employees can strive for professional development to contribute to the performance and the success of the company. 
  Being part of a true brand and market global leader in forefront of the industry to develop and offer sustainable solutions to our customers that support the best operational cost of ownership, provide tangible energy savings by using the latest technologies and contribute to the carbon neutral footprint targets as set by the industry and tech local governments. 

Job location

On-Site
This role requires you to work on-site at our office in Shiheung, Korea (the Republic of) (KR). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Hugh Park