Field Service Engineer Medical Service / QMS

Your role

We are hiring Field Service Engineer - Medical Service to join our medical team in Singapore. Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

About the role: 

- To work closely with Service Operation Team Leader and Planner for daily job assignments.
- Ensure daily jobs are written in MAM and is synchronize as soon as the work for the day has ended whether job is completed or not to ensure that productive labour hours are captured daily. 
- Report and escalate incidents or risks observed in the workplace.
- Perform any other task given by immediate Superior.

- On arrival at customer’s premise inform person-in-charge before any jobs are being carried out, to avoid interruptions in production or any other business interruptions from customer end.
- Wear proper PPE upon entering customer premises.
- Perform LMRA and generate TIA report when applicable, implement correct working methods, use correct service tools and observe all safety rules and regulations.
- Perform all instructions given in the scope of works as per service work order for preventative maintenance and repair works on Beaconmedaes, Atlas Copco, and competitor machines. Operating parameters (pressure & temperature) before & after maintenance works shall be recorded in MAM.
- To perform troubleshooting and diagnostics works for Beaconmedaes, Atlas Copco products within own scope of technical & service competence.
- Clean the machine after the job and maintain cleanliness in compressor room during and after job completion.
- Test run and monitor the unit, record all readings to ensure units are running at satisfactory conditions.
- Generate MAM report reflecting job done, parts replaced, machine status and recommended corrective actions aside from operating parameter data and spent hours.
- Explain to customer the content of MAM report that customer has to sign. This form as proper machine handover after job completion.
- Inform customer about NPS and that they will receive a survey. Encourage the customer provide feedback on FSE work performance by responding the survey.
- Generate service leads for other compressors/dryers inside the compressor room- Personally commit to 24/7 service program
- To attend various service certification training as organized by technical manager, service academy, QMS or CTS Division to develop and acquire product and technical competencies of various Beaconmedaes, Atlas Copco equipment
- Continuous knowledge development through virtual and face-to-face training arranged locally or abroad.
- Provide support function to other FSE and to technical team as and when required.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. 

Experience Requirements

• At least 1 year hands on working experience on compressed dry air equipment or related machineries. 
• Preferably with good knowledge and experience in servicing Atlas Copco, Beaconmedaes or competitor compressors, dryers and ancillaries’.

Knowledge

• Computer literate and a self-starter with the ability to read technical manuals and prepare technical/ service reports in English
• Mechanical / electromechanical troubleshooting skills

Educational Requirements

• Degree/Diploma in Mechanical, Electrical or Electronic discipline

Personality Requirements

• Able to work in a team and is customer-oriented
• Self-motivated and able to work independently in a challenging and demanding environment
• Able to write and communicate verbally in English
• Analytical and detail oriented

In return, we offer

•  Culture of trust and accountability
•  Lifelong learning and career growth
•  Innovation powered by people
•  Comprehensive compensation and benefits
•  Health and well-being

Job location

You will be part of our customer center in Singapore. You will join a dynamic field service team, and spending a significant amount of time traveling to visit customers within your designated area, Singapore (SG).

Contact information

Talent Acquisition Team: Jean Yin Chia