Customer Service Representative

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Mission

The Customer Service/Data Entry will be responsible for providing excellent service to our OEM customers, distributors, and sales team in Canada.  The main responsibilities will be receiving and directing incoming calls, order entry process,  direct communication with customers and factories throughout the order cycle, but flexibility and willingness to embrace new tasks is also essential. The individual will need to be an enthusiastic, detail-oriented, self-starter and a team player

Responsibilities:
•    Receive and direct incoming phone calls
•    Respond timely and professionally to customer, distributor, and sales team inquiries regarding products and availability.
•    Be a primary point-of-contact between customer and nano to proactively resolve questions regarding pricing, availability, shipping, quality issues, samples, etc.
•    Explain the basic features and benefits of nano and its products to customers.
•    Schedule, parcel and freight shipments to customers and distributors.
•    Scope of Responsibility: Ownership of order fulfilment for discrete customer orders, placing and managing vendor Purchase Orders, facilitating the entire order to invoice process.
•    Maintain inventory accuracy by careful accounting of items moving in and out of inventory via picking lists, inventory transfer journals, etc.
•    Responsible for accurate execution of all order fulfillment steps from picking, packaging, packing slip preparation to processing of shipping transaction.
•    Utilize UPS Worldship/FEDEX and other freight vendors and business systems to prepare shipment of domestic and international orders.
•    Outbound calls and customer follow-up
•    Strive to understand the needs and expectations of our Customers  

 
To succeed, you will need  

Experience
2+ years of previous experience in a related role
Experience with SAP ERP system

Education: High School Diploma

Skills
•    Excellent verbal and written communication skills.
•    Customer focused (both internal and external)
•    High level of accuracy and attention to detail
•    Strong data entry skills 
•    Microsoft Office suite and PC proficiency; experience in SAP is helpful
•    Active listening skills; Seek to address the customer’s unspoken need.
•    High energy level, can-do attitude, and able to handle multiple tasks in a fast-paced environment
•    Previous experience utilizing order processing systems, shipping systems and Microsoft Office 36
•    Good problem-solving and analytical skills
•    Self-motivated
•    Good planning and organizational skills and thorough follow up.
•     Ability to work independently and in a team environment.

In return, we offer you

New challenges and opportunities to learn every day
Opportunities for professional development
Outstanding company wellness & benefits programs
Excellent compensation package

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City
St. Catherines

Last Day to Apply

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