IT Support Engineer

Your role

Join our exciting journey and help shape the future of onsite IT support!

We are embarking on an exciting transformation as we bring our local IT support services in-house. This is a unique opportunity to help build a modern, proactive, and business-focused onsite support organization. We're looking for passionate people who are curious, customer-focused, and eager to improve the way we work. If you enjoy innovating, collaborating with great colleagues, and taking action you'll fit right in!

Key Responsibilities and Tasks

User support

• Provide onsite support for end users in Sickla/Nacka and remote support for users across the Nordic and Baltic region
• Handle standard IT incidents, service requests and workplace support needs related to laptops, mobile phones, Windows clients, peripherals, collaboration tools, access, basic software and common workplace services
• Ensure users receive clear communication, practical guidance and timely follow-up to maintain consistent ticket quality and a positive end-user experience
• Handle assigned incidents and service requests according to agreed ITSM processes and local working routines
• Troubleshoot software and hardware issues and collaborate with vendors where needed 
• Cooperate with local stakeholders or other Group IT teams when required
• Share knowledge and proactively suggest improvement ideas to processes and automation possibilities
• Contribute to documentation, local work instructions and knowledge articles
• Support local implementation activities during project rollouts, migrations or workplace changes when assigned

Compliance and asset management

• Support asset lifecycle activities including delivery, return, refurbishment and replacement of IT equipment
• Execute assigned compliance tasks according to Group IT standards and local instructions
• Follow security and compliance routines when handling devices, user access, data and equipment
• Support conference room equipment and standard workplace technology

To succeed, you will need

Knowledge / Educational Requirements

• Relevant IT education, certification or equivalent experience from end-user support, service desk, workplace services or onsite IT support
• Good technical knowledge of Windows clients, laptops, peripherals, printers, meeting room equipment and common workplace technologies
• Good understanding of Microsoft 365, collaboration tools and standard digital workplace services
• Good understanding of ITIL principles, incident, service request, escalation and SLA processes
• Understanding of endpoint management, asset handling and compliance-related routines is beneficial
• Fluent English, spoken and written. Local Nordic language skills are an advantage depending on stakeholder scope

Experience Requirements

• Experience from IT support, onsite support, service desk or a similar technical support role
• Experience handling incidents, service requests and user communication
• Experience working with ITSM tools and ticket handling. ServiceNow experience is an advantage
• Experience collaborating with local and remote teams is beneficial

Personality Requirements

• Customer-focused and service-minded, with a practical and positive approach
• Structured and reliable in daily ticket handling, documentation and follow-up
• Clear communicator with users, colleagues and stakeholders
• Hands-on problem solver who is willing to take ownership of assigned tasks
• Able to prioritize work based on urgency, business impact and agreed processes
• Team-oriented and willing to collaborate across functions and locations
• Curious and willing to learn new tools, processes and technologies
• Professional and trusted when handling users, devices and information

In return, we offer

· Culture of trust and accountability

· Lifelong learning and career growth

· Innovation powered by people

· Comprehensive compensation and benefits

· Health and well-being

Job location

This role requires you to work on-site at our office in Stockholm, Sweden (SE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. 

Contact information

 Talent Acquisition Team: Marie Martensson