Customer Experience Coordinator

Customer Experience Coordinator

Bring your curiosity to work as our next Customer Experience Coordinator. You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in one clear sentence]. You will contribute directly to how we create high‑quality products and solutions for our customers.

Step into the role of Customer Experience Coordinator within our innovative VTS team, where your curiosity fuels our commitment to exceptional customer service. Reporting to the [Hiring manager title], you will be instrumental in supporting and enhancing all service operations, ensuring that every interaction and process meets our high standards. This role offers the opportunity to shape superior service delivery and contribute directly to the quality and reliability of our products and solutions for customers worldwide.

Short Description

This role is pivotal in advancing our company's service program by consistently delivering superior customer service to all VTS clients. You will serve as the primary point of contact for service-related communications, ensuring customer expectations are met with precision and timeliness. Your administrative expertise will enable seamless operation of service processes, fostering satisfaction and loyalty.

Your day-to-day

• Process SAP orders accurately and ensure timely billing and closure for the VTS service portfolio, including Service Plans, Fixed Price Services, Exchange Services, and Pool/Certified Equipment sales.
• Collaborate closely with internal teams to confirm order completeness and readiness for execution.
• Maintain strong professional relationships through clear, prompt communication with stakeholders and service partners to facilitate smooth order execution.
• Ensure data integrity and consistency for management reporting, internal audits, and compliance controls.
• Monitor work-in-progress status, flagging and escalating any delays or issues in accordance with established procedures.
• Coordinate with Logistics and Supply Chain Management to guarantee timely availability of parts and materials essential for service delivery.
• Oversee subcontractor and supplier order administration, ensuring alignment with service standards and delivery schedules.

Your skills and experience

We highly encourage applications from all qualified individuals, recognizing the value of diverse backgrounds and experiences in enriching our team.

Your compensation and benefits

Compensation for this role is competitive and aligned with your expertise, experience, and the responsibilities of the position. Given the variations in compensation standards across different markets, we ensure transparency by providing detailed information on salary and benefits relevant to your location during the recruitment process. Our comprehensive benefits package is designed to support your well-being and work-life balance, including health coverage, paid time off, and professional development opportunities.

Bundang, Sungnam-si

1. The position is based on-site at our office in Bundang, Sungnam-si, Korea, allowing you to collaborate directly with a vibrant team in a dynamic environment.
2. A hybrid work schedule is available, offering flexibility between remote work and in-person engagement at our facility.
3. We also consider fully remote arrangements in line with company policies and operational needs, ensuring inclusivity and adaptability.

Why it is great to work with us

We believe your career flourishes when driven by your skills, curiosity, and the collaborative energy of the people around you. Joining our global network means engaging in an open culture of knowledge sharing and continuous learning. We prioritize long-term personal and professional growth, provide inspiring challenges, and encourage innovation and creativity. Here, your contributions have meaningful impact, and you are supported by empowering leadership and flexible work arrangements that promote your success.

Application process

Engaging with our recruitment process, you will experience a thorough evaluation involving interviews and, when applicable, skill-based assessments that give us insight into your professional profile. We look forward to understanding your strengths and exploring how your ambitions align with the opportunities we offer. Should you require any support or clarification during your application journey, our talent acquisition team is readily available to assist. Reach out anytime to receive personalized guidance.

Talent Acquisition Contact: Hannah (HyeYoung) Kwon, hyeyoung.kwon@leybold.com