Field Service Engineer
Your role
Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.
Your day-to-day
- Deliver prompt and effective technical support to customers both remotely and on-site, ensuring minimal downtime and optimal equipment performance.
- Manage warranty case evaluations, liaising with product teams to validate claims and ensure customer concerns are addressed professionally.
- Conduct thorough testing and monitoring of new or upgraded product components, documenting findings meticulously to inform continuous product improvement.
- Collaborate with internal teams to develop innovative solutions for complex local technical challenges.
- Create and maintain comprehensive technical documentation tailored to routine and specialized service requests.
- Communicate transparently with customers and internal stakeholders through detailed daily reports, emails, and direct engagements.
- Design and deliver customized training programs to empower customers and distributors in the correct operation and maintenance of equipment and consumables.
- Lead technical mentoring initiatives within the team, fostering skill development and knowledge sharing among junior engineers.
- Identify and proactively pursue service and equipment sales opportunities, supporting the sales team with qualified leads derived from on-site interactions.
Your skills and experience
- Possess a technical degree or equivalent education in engineering, with strong expertise in mechanical and electrical systems.
- Bring hands-on experience in an industrial, customer-facing service environment, demonstrating ability to manage technical issues effectively.
- Exhibit excellent customer service skills, building trust and maintaining a professional representation of the company.
- Maintain a continuous learning mindset dedicated to expanding technical knowledge and staying current with industry advancements.
- Demonstrate flexibility and readiness to travel extensively within the designated service area, with proficiency in English communication and possession of a valid driving license considered valuable assets.
We encourage candidates who bring diverse perspectives and experiences to apply, even if not all listed qualifications are met, fostering an inclusive and enriching work environment.
Your compensation and benefits
We provide a competitive compensation package that reflects your skills, experience, and the responsibilities associated with the Field Service Engineer role. Compensation will be aligned with the market standards for your specific location, taking into account regional variations. Throughout the recruitment process, transparent details about salary and benefits will be shared to ensure clear expectations and facilitate informed decisions.
Your location
- Based at our customer center in Chonan-si, ChungChungnam-do, Korea, you will be part of a dedicated field service team committed to delivering exceptional support. The role involves significant travel within your assigned geographic area to provide on-site customer assistance, fostering close relationships and in-depth understanding of client needs.
Why it is great to work with us
Your professional growth is nurtured through continuous development of your technical skills, curiosity-driven learning, and collaboration with a diverse team. As a Field Service Engineer, you gain firsthand insight into the real-world applications of our technology, enhancing your expertise by solving complex problems on-site. We prioritize long-term career progression, encouraging innovation and empowering you to take ownership in delivering outstanding service that positively impacts our customers’ operations.
Application process
We conduct a comprehensive and transparent selection process involving interviews and, where applicable, skills assessments designed to gauge your suitability for the Field Service Engineer position. Our approach aims to facilitate personal engagement and foster mutual understanding of how you can grow and contribute within our organization. If you need support or have questions during the application process, please contact:
Talent Acquisition: Hannah (HyeYoung) Kwon, hyeyoung.kwon@leybold.com
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.